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Business Bundle Nbn plans

Unlimited Internet, Phone Line and Australian Calls

PLANS

HARDWARE

CLOUD PBX

INTERNATIONAL

FAQ

TERMS

PLANS

HARDWARE

CLOUD PBX

INTERNATIONAL

FAQ

TERMS

Discover Our Most Flexible Nbn Bundles

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100 NBN™

per mth

100Mbps
40Mbps

Typical busy speed

8am till 6pm

Unlimited Data

$0 Setup

No Lock-In Contract

Static IP Address

Select

1000 NBN™

109

per mth

600Mbps
50Mbps

Typical busy speed

8am till 6pm

Unlimited Data

$0 Setup

No Lock-In Contract

Static IP Address

Select

250 NBN™

110

per mth

250Mbps
90Mbps

Typical busy speed

8am till 6pm

Unlimited Data

$0 Setup

No Lock-In Contract

Static IP Address

Select

Which devices will you need?

Phone service

Yes

Handset

Yes

Choose your handset

Modem

Yes

Choose your modem

Total monthly

$0.00

+ $0.00 Gateway
+ $0.00 Handset
+ $0.00 Postage

Total setup

$0.00

Prefer a call?

Call us

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Minimum total cost: $0.00 | Critical Information Summary | Key Facts Sheet

Exceptional
help

“Thank you for your speedy, excellent, wonderful help, the team from SpinTel again has shown us just how friendly and caring they are…”

Prompt and positive service

“Asked for an upgrade, request approval given in a short time frame. Polite and efficient corresponding customer service team…”

Good service for a cheaper price

“Customer service agent Clay was very helpful. Connection was reliable, there was no issues with the connection, speed of the internet was good.”

Why SpinTel nbn™

All Aussie onboarding.

Our expert locals will make everything easy when you join.

Transparent costs.

Your business will never be faced with a bill shock.

Easy to
leave.

Leave easily, even if you’re in a contract, with minimum exit fees.

Easy to
track.

Log on and track your usage levels at any time.

365/day service support.

Our decated business team is there for your business every single day.

Loyalty
savings.

Bundle mobile, PBX and other services with your SpinTel nbn™ and save.

Call us or Call-back?

Call us

Chat on Messenger

Chat on Whatsapp

whistleout 2022 internet provider of the year award

whistleout 2022 best premium nbn provider award

Money magazine 2023 Best Value NBN Broadband plan award

Finder Highly commended NBN provider for fast speeds

CLOUD PBX FEATURES

image of speech bubble with ivr within it

IVR (Menu Options)

Interactive Voice Response - "Press 1 for Sales, Press 2 for Service" - followed by sub menus. Customers must provide recording to SpinTel to create the IVR.

image of animated people stacked on each other

Queues

Queues are used by the system to queue your customer’s calls until a resource becomes available. Advertisements or music can be played while on hold.

image of 3 people and a phone

Conferences

A conference allows a group of people to participate in a phone call. When users leave or arrive they can be announced. A maximum number of participants can also be set.

image of ethernet cable ends linked together

Extension Dialling

Each user on the system is allocated an extension and can be called via this extension. Extensions can be located anywhere in Australia, thereby providing you with free calls between locations.

image of two phones with the letter P in between

Park Call

Park a caller and a voice prompt reads out what slot they are using (e.g. slot 701). Another person who needs to pick up the call dials 701 to answer the parked call.

image of two phones with an arrow pointing from one to the other

Call Transfer

When the call is placed on hold, a call is placed to another extension. A conversation can take place privately before the caller on hold is connected to the new extension.

image of a voicemail logo

Voicemail

You can have voicemail on every extension, and passcodes can be set to restrict access.

image of a voicemail logo pointing towards a letter

Voicemail to email

This simply attaches any voicemails into an email as an audio file and emails to the recipient’s email address.

image of 3 bells

Ring Groups

"Ring Groups" sends a call to be received by more than one internal extensions. This feature is used most often for picking up calls received on a certain line and sending them to a certain department.

image of a clock

Time Conditions

Allows you to configure times of day that a certain IVR or call flow takes place. For example: Outside of business hours calls might divert to mobile, or they might be greeted by a prompt that says, "We are closed, please call back between 9am and 5pm".

image of a microphone and a phone

Call Recording

Crucial to certain endeavours. Recorded data is often used during decision-making processes that affect operations, ideally improving productivity. Data aggregated from recordings works into training material, provides analytics during reviews and assists in special scenarios.

image of a music note and a phone

Music On Hold

Play custom music or advertisements while your customers are waiting for you to answer their call. SpinTel offers a default 'free' music file if you can’t provide your own.

image of a document

CDR Call Reporting

Some call reporting functionality provided.

image of a megaphone

Announcements

Announcements are recordings plus an action. An announcement is configured in such a way that it, first of all, plays the announcement / recording, and can then perform an action afterwards.

image of a lightning bolt and a phone

Speed Dial

Use short dial strings to call other people. For example, 01 might dial the CEO's mobile number.

INTERNATIONAL RATES

Easily stay in touch with your loved ones with our competitive international calling rates.

As an added bonus, you'll also enjoy a low rate of $1.98 on landline calls for the first hour to any of the countries below. Flagfall may apply, please consult your plan's Critical Information Summary for more information.

Argentina, Austria, Belgium, Brazil, Canada, Chile, China, Czech Republic, Denmark, Finland, France, Germany, Greece, Guam, Hong Kong, Hungary, Ireland, Israel, Italy, Japan, Korea South, Liechtenstein, Luxembourg, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Puerto Rico, Russian Federation, San Marino, Singapore, South Africa, Spain, Sweden, Switzerland, Taiwan, Thailand, United Kingdom, United States of America

For call rates to a specific country, please select it from the list below.

FREQUENTLY ASKED QUESTIONS

This FAQ will answer some of the more general questions you might have about your order, click a question below to fast-forward to a section.

What happens after I place my order?

Once your order is received our provisioning team will verify your order details, then perform some additional checks on your order.

When can I use the order tracker?

As soon as your order is placed you'll have access to My Account, from here you can track your order, and much much more.

How long does it take to complete my order?

The table below provides an estimate on how long most orders take, note that delivery times may vary (in some cases considerably) due to infrastructure issues.

Order Type	Average ETA	More Information
Mobile	3-4 Business Days	Mobile Setup Process
Residential Telephone	1-5 Business Days	Telephone Setup Process
Business Telephone	1-5 Business Days	Business Phone Setup Process
Business VoIP	1-2 Business Days	VoIP Setup Process
Broadband Bundles	6-14 Business Days	Broadband Bundle Setup Process
Business Bundles	6-14 Business Days	Business Bundles Setup Process
NBN Bundles	9-24 Business Days (much faster with existing NTD)	NBN Setup Process

How does SpinTel keep me updated on my order progress?

At almost every step of the way we will keep you updated on your order, you should expect to receive emails & SMS from us when you order is submitted, and when it is completed.

What if there are issues with my order?

Occasionally we may run into issues, this can happen at any stage of the install process. If this happens we will notify you via email, and one of our agents will call you ASAP to attempt to resolve whatever issue may have ocured.

When will I get my first bill?

You'll generally receive your first bill when your service is activated. It will contain any set up and other one-off charges such as modem charges, as well as a pro-rata charge till the end of the billing period.

Your second bill will contain a full month's charge for your services and will generally be received about the same time each month. You can read more about our billing here.

TERMS

All of our products are covered by SpinTel's Standard Form of Agreement and are subject to our Acceptable Use Policy (AUP).

Things To Know

This page summarises some helpful things to know, if you have any questions please call us on 13 22 10.

Prices displayed on this page include GST.
Payment options include direct debit from a nominated savings, cheque or credit card account.
Service is billed monthly in advance.
Service is not available in all areas.
Plan is subject to our Acceptable Use Policy (AUP).
30 days' notice is required for cancellation of services.
We will notify you prior to proceeding if you're not able to retain your current landline number.
Connection times may vary if you do not have an active telephone service and we will advise you of a connection timeframe once the order has been placed.
'Free Setup' refers to an active phone line that is being transferred to us. Phone connection fees may apply for reactivations, technician visits or cabling of new lines.
39¢ call connection charge applies to timed calls and is in addition to International Special or max cost call rates.
Timed calls are billed in 60 second increments.
Both the phone and broadband service will be contracted for the elected term.
The Top 50 International Special is available 24 hours a day, seven days a week.
Should you have a rented Telstra telephone handset, it is advisable to return the device to avoid a $50 handset purchase charge. Furthermore, if you are paying handset rental with your current provider, this monthly charge may continue to be billed by SpinTel until you return the handset.
Home phone features you may have activated with your current provider may be transferred and monthly fees for those features will be billed by SpinTel.
Some home phone features may not be compatible and complex services such as Line Hunt, FaxStream or Indial may not be available on this service. If you currently have one of these services, you may be required to remove them prior to submitting your application. Features such as redirections and auxiliary numbers may be cancelled on transfer.
Calls to 13 & 1300 numbers are charged at 40¢ per call.
An early termination fee of $99 pro-rata applies to the home phone service should you cancel within your contract term.
An early termination fee of $99 pro-rata applies to the broadband service should you cancel within your contract term.
Promotional contract credit applied monthly across the duration of the contract and may be withdrawn if the service is terminated early.
You may change plans at any time during your contract.
There is no charge to upgrade or downgrade your plan.
Service connection time is between 2 and 14 working days.
Upload data is un-metered.
Data usage is counted in gigabytes where 1 gigabyte (GB) = 1000 megabytes (MB).
Unused download data is forfeited at the end of each billing month.
Should you transfer your phone to another provider within your contract period, your broadband monthly access fee will be changed to the monthly bundled rate.
The service will be delivered over the Telstra Wholesale or Optus Wholesale network.
Services without the Auto Data Block option will be shaped to 256Kbps once data limit is reached for that billing period.

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NBN
Mobile
Business
Broadband

13 22 10

1300 303 375

NBN Speed Guidelines

Speed	25	50	100	250
Plan Configuration	25Mbps Down 5Mbps Up	50Mbps Down 10Mbps Up	100Mbps Down 20Mbps Up	250Mbps Down 25Mbps Up
Maximum Off Peak Speed ¹	25Mbps Down 5Mbps Up	50Mbps Down 10Mbps Up	100Mbps Down 20Mbps Up	250Mbps Down 25Mbps Up
Typical Evening Speed ²	25Mbps Down	50Mbps Down	100Mbps Down	211Mbps Down
Suitable For	1-2 People Browsing and emails Light streaming HD Streaming	1-3 People Streaming HD video Concurrent gaming Concurrent downloads	3-4 People Streaming HD video Concurrent gaming Concurrent downloads	5+ People Streaming 4K video Concurrent gaming Heavy downloads

Basic
Plan Configuration	12Mbps Down 1Mbps Up
Maximum Off Peak Speed*	11Mbps Down 0.9Mbps Up
Typical Evening Speed	9Mbps Download
Suitable For	1-2 People General browsing and emails HD Streaming
Unsitable For	HD 4K Streaming

Plus
Plan Configuration	50Mbps Down 20Mbps Up
Maximum Off Peak Speed*	47Mbps Down 18Mbps Up
Typical Evening Speed	40Mps Download
Suitable For	3-4 People Streaming HD video Concurrent gaming and heavy downloads

Premium
Plan Configuration	100Mbps Down 50Mbps Up
Maximum Off Peak Speed*	93Mbps Down 37Mbps Up
Typical Evening Speed	80Mps Download
Suitable For	5+ People Streaming 4K video Concurrent gaming and heavy downloads

¹ Maximum Off Peak Speed is the maximum speed that the majority of customers can expect during other times. The actual speed you will experience depends on a number of factors including your access type, demand on the network, local conditions such as internet traffic, your line condition, your hardware and software, the data source or destination and your location which can interfere with reception and speed.

² Typical Evening Speed is the typically expected experience between 7 pm and 11 pm which is the busy time for Internet traffic. It is not a guaranteed minimum speed.

³ Speeds vary for Fixed Wireless and Fibre to the Node services. See Key Fact Sheet for more information.

Key Facts Sheet: NBN Services

Call Rates

Plans	Bundle Phone Pack	Unlimited Phone Pack
Local Calls	10c per call	Unlimited
National Calls	10c per call	Unlimited
Mobile Calls	20¢/min	Unlimited
13/1300 Calls	40¢ per call	40¢ per call

Pay As You Go
Local Calls	10¢ per call
National Calls	10¢ per call
Mobile Calls	20¢/min
13/1300 Calls	40¢ per call

Local/National/Mobile Pack
Local Calls	Unlimited
National Calls	Unlimited
Mobile Calls	Unlimited
13/1300 Calls	40¢ per call

Unlimited Value

Our phone pack helps you avoid any unexpected phone bills, call any local, national or mobile number within Australia for as long as you want.

Change Your Plan Anytime

MODEMS

TP-Link VR400 WiFi GIGABIT Gateway

VR400 Modem Router

Speedy WiFi – Experience superb wireless connections with 867 Mbps (5 GHz) + 300 Mbps (2.4 GHz) dual band WiFi

Superior Range – Two fixed omnidirectional antennas with Beamforming technology provide stable wireless connections and optimal coverage

Versatile Connectivity – Fully compatible with VDSL2/ADSL2+/ADSL2/ADSL standards, as well as fiber, cable, and 3G/4G internet services

Whole-Home Coverage with OneMeshTM – Works alongside TP-Link OneMeshTM products to create a flexible Mesh network

MU-MIMO Technology – Simultaneously transfers data to multiple devices, reducing wait times

Tether App– TP-Link Tether provides the easiest way to access and manage your router on your iOS and Android devices

TP-Link VR2100v WiFi VoIP GIGABIT Gateway

VR2100v Modem Router

Super VDSL – The Latest Super VDSL (VDSL2 Profile 35b) tech delivers internet speeds of up to 350 Mbps

Ultra-Fast Speed –Surpasses the WiFi speed limits of the previous generation, reaching up to 1733 Mbps on 5 GHz and 300 Mbps on 2.4 GHz

HD Telephony – Supports up to 6 cordless phones via DECT along with two analog telephones or fax machines, as well as 300 minutes of voice mail storage

MU-MIMO Technology – Simultaneously transfers data to multiple devices to reduce congestion and boost the average throughput

Whole-Home Coverage with OneMeshTM – Works with TP-Link OneMesh products to create a flexible and cost-efficient Mesh network

Lightning-Fast Wired Connection – USB 3.0 port and 4× Gigabit ports run up to 10x faster than the previous generation to unleash your home entertainment

TP-Link Tether App – Easily access and manage your network via the Tether app, such as remote control and automatic updates

Google Nest Wi-Fi

Google HW Modem

Nest Wifi blankets your whole home in strong reliable coverage.
It works behind the scenes to keep your Wi-Fi fast and buffering at bay. Nest Wifi is easy to set up then connect and manage devices on your network. Plus, pause Wi-Fi to limit screen time for the kids.
Automatic updates help your network stay safe and sound. And when you need some extra help, just ask your Google Assistant in your Nest Wifi point.
Use your voice to control connected devices, play your favourite music, broadcast messages around the house and more.
Nest Wifi manages your whole connected home. One router with one point is strong enough to handle up to 200 connected devices, and fast enough to stream multiple 4K videos at a time.

Gateways	VR400	VR2100vcc
nbn FTTC, HFC, FTTP, FW
nbn FTTB, FTTN
2 Voice ports
Gigabit Ethernet
WiFi AC1600
WiFi AC2100
WiFi AC2200
Media Sharing
Security Cameras
Spec Sheet	Spec Sheet	Spec Sheet

Call Rates

Plans	Pay As You Go	Local/National/Mobile Pack
Local Calls	10¢ per call	Unlimited
National Calls	10¢ per call	Unlimited
Mobile Calls	6¢/min	Unlimited
13/1300 Calls	40¢ per call	40¢ per call

Pay As You Go
Local Calls	Unlimited
National Calls	Unlimited
Mobile Calls	20¢/min
13/1300 Calls	40¢ per call

Local & National
Local Calls	Unlimited
National Calls	Unlimited
Mobile Calls	20¢/min
13/1300 Calls	40¢ per call

Local/National/Mobile Pack
Local Calls	Unlimited
National Calls	Unlimited
Mobile Calls	Unlimited
13/1300 Calls	40¢ per call

Call Rates

Plans	Pay As You Go	Local/National/Mobile Pack
Local Calls	12¢ per call	Unlimited
National Calls	20¢ per call + 39 ¢ flagfall	Unlimited
Mobile Calls	34¢/min + 39 ¢ flagfall	Unlimited
13/1300 Calls	40¢ per call	40¢ per call

Pay As You Go
Local Calls	12¢ per call
National Calls	20¢ per call + 39 ¢ flagfall
Mobile Calls	34¢/min + 39 ¢ flagfall
13/1300 Calls	40¢ per call

Local/National/Mobile Pack
Local Calls	Unlimited
National Calls	Unlimited
Mobile Calls	Unlimited
13/1300 Calls	40¢ per call

Call Rates

Destination	Landline (per min)
Austria	Unlimited
Canada	Unlimited
China	Unlimited
Croatia	Unlimited
Cyprus	Unlimited
Denmark	Unlimited
France	Unlimited
Germany	Unlimited
Greece	Unlimited
Hong Kong	Unlimited
Hungary	Unlimited
Ireland	Unlimited
Italy	Unlimited
Japan	Unlimited
Jordan	Unlimited

Destination	Landline (per min)
Malaysia	Unlimited
Netherlands	Unlimited
New Zealand	Unlimited
Poland	Unlimited
Portugal	Unlimited
Singapore	Unlimited
Spain	Unlimited
Sweden	Unlimited
Taiwan	Unlimited
Thailand	Unlimited
United Kingdom	Unlimited
United States Of America	Unlimited
Turkey	Unlimited
India	Unlimited
Korea South	Unlimited

Some Content

Just one sentence is enough to draw attention to the words.

Supplementary Content

Maybe a link, or information on another product or service - somewhere to read more!

NBN Speed Guidelines

Speed	25	50	100	250
Plan Configuration	25Mbps Down 5Mbps Up	50Mbps Down 10Mbps Up	100Mbps Down 20Mbps Up	250Mbps Down 25Mbps Up
Maximum Off Peak Speed ¹	25Mbps Down 5Mbps Up	50Mbps Down 20Mbps Up	100Mbps Down 20Mbps Up	250Mbps Down 25Mbps Up
Typical Evening Speed ²	25Mbps Down	50Mbps Down	100Mbps Down	211Mbps Down
Suitable For	1-2 People Browsing and emails Light streaming	1-2 People Browsing and emails Light streaming HD Streaming	3-4 People Streaming HD video Concurrent gaming Concurrent downloads	5+ People Streaming 4K video Concurrent gaming Heavy downloads

² Typical Evening Speed is the typical expected experience between 7pm and 11pm which is the busy time for Internet traffic. It is not a guaranteed minimum speed.

Key Facts Sheet: NBN Services

HOME WIRELESS	MOBILE BROADBAND
Don't want to wait? If nbn™ is just around the corner we recommend our home wireless plans.	For those who might be waiting a bit longer and want a fixed connection, check out our home broadband plans.

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CHAT NOW

Business Bundle Nbn plans

Unlimited Internet, Phone Line and Australian Calls

Discover Our Most Flexible Nbn Bundles

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20 DRUMMER LANE, NARRE WARREN VIC 3805

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HOME WIRELESS

Don't want to wait? if nbn™ is just around the corner, we recommend our home wireless plans.

HOME BROADBAND

For those who might be waiting a bit longer and want a fixed connection, check out our home broadband plans.

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WIRELESS BROADBAND

NBN BUNDLES

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WIRELESS BROADBAND

NBN BUNDLES

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Ethernet is available

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VX230v Modem

VX230v Modem + HX510 Mesh

CLOUD PBX FEATURES

IVR (Menu Options)

Queues

Conferences

Extension Dialling

Park Call

Call Transfer

Voicemail

Voicemail to email

Ring Groups

Time Conditions

Call Recording

Music On Hold

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Our nbn^Ⓡ plans are available at your address.

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but these services are!

What happens after I place my order?

When can I use the order tracker?

How long does it take to complete my order?

How does SpinTel keep me updated on my order progress?

What if there are issues with my order?

When will I get my first bill?