This FAQ will answer some of the more general questions you might have about your order, click a question below to fast-forward to a section.
The table below provides an estimate on how long most orders take, note that delivery times may vary (in some cases considerably) due to infrastructure issues.
| Order Type | Average ETA | More Information |
| Mobile | 3-4 Business Days | Mobile Setup Process |
| Residential Telephone | 1-5 Business Days | Telephone Setup Process |
| Business Telephone | 1-5 Business Days | Business Phone Setup Process |
| Business VoIP | 1-2 Business Days | VoIP Setup Process |
| Broadband Bundles | 6-14 Business Days | Broadband Bundle Setup Process |
| Business Bundles | 6-14 Business Days | Business Bundles Setup Process |
| NBN Bundles | 9-24 Business Days (much faster with existing NTD) | NBN Setup Process |
When your first service is connected you may receive a pro-rata bill to align you to one of our billing periods. If you don't receive a pro-rata bill, your first bill will include the pro-rata period, as well as your first month. You should receive this on either the 7th, or 14th, whichever comes first after your first service connects.
All of our products are covered by SpinTel's Standard Form of Agreement and are subject to our Acceptable Use Policy (AUP).
The Mobile Service Description and The Mobile Standard Pricing Table also forms part of the agreement.
This page summarises some helpful things to know, if you have any questions please call us on 13 22 10.
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