SpintelPERSONAL

Moving House? We'll help move your Internet.

We'll handle your internet relocation when you make your move with SpinTel Home Internet.

Find Out How
A couple hugging each other with a moving box in the background

Transfer Internet Reliably with SpinTel.

We’ll get your new home internet connected quickly with our dedicated moving team, because we understand the challenges that come with transferring internet connectivity.

Whether you’re switching providers or moving house with us, our team will make your internet transition as effortless as possible.

Need help over the phone?

Call 1300 551 442

Follow 3 Easy Steps to Make Your Move Hassle-Free

1

Check the services available at your new address here.

2

Confirm your plan, and you may get an even better value!

3

Call your moving team* on 1300 551 442 with your move date and we’ll take care of the rest.

*Available Mon-Fri 9am-7pm.

Benefits of Switching to SpinTel Home Internet When You Move

Seamless Transition

We've got a dedicated team to make your internet move a breeze.

No Lock-In Contracts

Have peace of mind that you can cancel anything, for whatever reason, with zero termination fees.

Flexible Plans to Fit Your Needs

Whether you need nbn or 5G Home Internet, we've got options tailored to your new home.

Great Value, Excellent Service

We’re committed to providing affordable internet with great support.

Fast Reliable Internet

Choose a speed that’s optimised for your usage. Our home internet plans are perfect for streaming, gaming, and everything in between.

Savings with Referrals

Get rewarded for spreading the word. You can earn ongoing discounts for referring friends and family.

Let's Get You Connected!

Ready to get connected? You can get started by checking your new address.

If you need a little extra help, our friendly team is always happy to answer any questions and recommend the right plan for you.

Check Your New AddressCall 1300 551 442

Frequently Asked Questions

As soon as you have a move-in date, let us know! The speed of connection at your new home will vary depending on the infrastructure already available. If it’s NBN ready, the connection will occur within 1-3 business days.
If you’re switching to SpinTel or moving house with an existing SpinTel plan, needing a new modem depends on the service (NBN or 5G) and your current modem’s compatibility. For NBN, your existing modem may suffice if it’s compatible with the NBN technology at your location. For 5G home internet, a specific 5G-compatible modem provided by SpinTel is required.
Landline numbers are linked to a telephone exchange, or geographical call zones for Voice over Internet Protocol (VoIP), so as long as you remain connected to the same exchange, or stay in the same call zone, you’ll be able to keep the same landline number.
Yes, you can, so long as your new address supports the infrastructure linked to your current plan. It’s worth reviewing the latest plans on offer as we are constantly updating to bring our customers exceptional value. If your new address is within an exchange that does not have the same plan available (for example, Metro to Regional) you will need to change your plan.

That varies depending on the services you have and the infrastructure you are connecting to. Here’s an indication:

Order Type Average ETA
Mobile Phone Plan 3-4 Business days (allowing for postage of your new SIM card).
Residential Telephone 1-5 Business days (closer to 5 days if you are transferring a number from another provider).
Business Telephone 1-5 Business days (closer to 5 days if you are transferring a number from another provider).
NBN 1-3 Business days (if the premises already has nbn infrastructure).
NBN Bundles 1-5 Business days (closer to 5 days if you are transferring a number from another provider).

In the case where no infrastructure is present at the new address, timeframes are subject to technician availability in your area. Some non-standard installations may attract additional costs from our wholesaler, which the installation technician will discuss with you.

If costs apply to your relocation service, you will be able to find them here or feel free to call our moving team who can help you on 1300 551 442.
Yes, you can still relocate your NBN service. If your current plan isn't available on the connection type at your new address, you'll need to change your plan. Your existing modem may still work if it's compatible with the NBN technology at your new address.
When you request a relocation in My Account, you choose your preferred relocation date and we move your NBN service to your new address. You'll receive a confirmation email and SMS with your order number.