We understand moving can be a delicate experience, that's why we have a team dedicated to making your move hassle-free. Our moving team is available from 9:00AM to 7:00PM Monday to Friday, call us on 1300 551 442 or send us an email and we'll be in touch shortly.
Relocation times vary depending on the services you have, and the infrastructure you are connecting to. The guide below offers some average time frames for relocations.
|Order type||Average ETA 1|
|Home Phone (which has been active before)||1-3 days|
|Home Phone (which has not been active before))||5-20 days2|
|nbn™ Bundles||5-20 days, depending on technician availability (1-2 days if your NTD is already installed)|
1 Time frames may vary depending on workloads and complexity of your installation. 2 If no infrastructure has been previously established at the new address, timeframes are subject to technician availability and installation requirements from our wholesaler. Non-standard installations may attract additional costs from our wholesaler, the installation technician will discuss these costs with you.