NBN down? Waiting too long to get connected? No cable? Wireless Internet is the alternative you're looking for. Get beamed directly to your home from a dedicated network that is independent of phone lines, cable, and mobile networks. Powered by our super-fast 5G or 4G nationwide network and gives you the freedom to roam within your home without the need for phone lines and cable.
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New Development Charge applies
On 1 April 2016, NBN Co introduced a New Development Charge which applies to all Internet Service Providers. As you are located within a New Development
When we connect NBN™ to your address we will be charged $300 by NBN™ and this charge will be passed onto you when we connect your NBN™.
Please use our plan builder to customise your very own flexible plan.
Our NBN™ Ready plans are available
NBN™ Ready means we connect you to ADSL2+ now, and seamlessly switch you over to NBN as soon as it is available.
We expect NBN to be available at your address by .
Wireless Broadband is available
Wireless broadband is available in you area. Please choose a plan.
Please call us
Unfortunately we are unable to check your address online. Please call us so that one of our friendly sales agents can check for you.
This page summarises some helpful things to know, if you have any questions please call us on 13 22 10.
The mobile service will be delivered over the Optus 4G network.
Service is billed monthly in advance.
Where a cancellation is requested, billing will cease at the end of the current billing period.
Your first month's data allowance will be on a pro-rata basis. You will receive a proportion of your data allowance based on the days left in the month. This is until your account aligns with the start of the next billing cycle (generally calendar month).
You are eligible to change your plan at any time, and that change will be effective as of the next billing month.
Service Schedule – 4G Wireless Broadband Service
In applying for SpinTel’s Wireless Broadband service from us you agree to the following:
Services can only be terminated on the last day of your billing cycle. If you wish to terminate the service in the following billing month, you will be charged for the entire month.
The 4G Service has a '14 day coverage guarantee'. If you cancel your service within the ‘14 day coverage guarantee’, you agree to the following;
The returned modem must be in as-new condition with no damage to the unit. It must be returned with all included cables, power adapter and in the complete and original packaging. Failure to return all parts including all packaging will prevent us from being able to refund the cost of the modem.
The 14 days will commence from the day that your Wireless Broadband Modem is delivered.
Any refund will not include the shipping cost to receive or send back the modem.
Any service charges from when the service was activated to when the modem was returned will not be refunded.
You must contact us within 14 days of when your Wireless Broadband Modem was delivered to cancel the service if you are not happy with the coverage/speeds.
Terms of Rental Modems:
These terms and conditions are specific for the modems supplied for Wireless Broadband.
Equipment and Ownership:
SpinTel retains ownership of the rental modem. We reserve the right to supply you with rental modems that are refurbished, i.e. modems that may have been used previously by another customer. Prior to delivery to you, we will ensure that these modems are tested to be in good working order and have been reset to factory defaults.
Upon termination of the 5G service plan, you are required to return the modem to SpinTel. If you do not return the modem within 21 days from the date of termination or if the modem is considered damaged or misused (as described below), excluding reasonable wear and tear, you will need to pay the full retail price of the modem.
Upon termination of non 5G services you will be charged the rental value of the modem until it’s returned.
Modems are delivered to you prior to installation. They are self-service “plug and play” devices.
Faulty and Replacement Equipment:
If you experience a problem with the rental modem, whilst you have an active, then we will send you a replacement modem and a return bag. If your current model of the modem is unavailable, we will send you a replacement modem offering similar functionality depending on stocks available at the time. The modem must be returned within 21 days from the dispatch of the replacement modem. The returned modem will undergo diagnostic testing. There is no charge for replacement modems if modems are faulty, excluding reasonable wear and tear. You will need to pay the full retail price of the modem:
Netgear AC800S $290.00
Huawei B818 $260.00
(i) you do not return the modem or
(ii) it is considered damaged or misused such as the following: missing power pack, missing cables, missing or dislodged components or parts, water damage, dirt, dust, debris, disfigured, marked, foreign matter.
Termination Billing Cycle:
When you cancel your subscription or terminate your service, you must return the modem to SpinTel.
If you cancel your subscription or terminate your service and you do not return the modem in working order within 21 calendar days from cancellation or termination, you will be charged the retail value of the modem, as applicable at the time the modem was provided to you.
This charge is applicable in addition to any applicable Early Termination Fees as part of your plan. You are to return the modem to us at your own cost and expense, via courier to SpinTel, at the address provided to you by us at the time of termination.
A Few More Things Our Customers love
14 day trial
Cancel the service if you are not happy with the coverage/speeds.
Our national network is state-of-the-art and delivers high data speeds.
On a monthly plan, cancel anytime with no fees.
TAP INTO AN AWARD-WINNING SERVICE
We're proud to have been recognised with numerous awards over the years for our innovative products, customer service, and nationwide coverage.
We'll guide you through configuring and setting up your mobile service, over the phone or online. You'll find detailed guides on our support site and helpful staff if you prefer calling in.
MORE THAN TWO DECADES OF SUSTAINABLE GROWTH
In 1996, SpinTel was one of the first companies to offer home internet. Since then, our customer-fuelled growth has seen us add broadband, wireless, and mobile services.
We've been recognised as one of the fastest growing Australian businesses and have received Money magazine awards for 11 years running.
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