CHAT NOW

Help Centre

Find the right contact options that best matches your query.

1
How can we help you today?

2
How would you like to contact us?

Select the options that best matches your query to see our available contact options.

Give Us a Call

Our team is always ready to answer any questions you may have. See below for all our contact numbers and availability hours.

Sales

13 22 10

General enquiries about our plans


Monday - Friday

8am - 7pm AEDT

Saturday - Sunday

Chat Only

Business Sales

1300 669 112

General business service enquiries


Monday - Friday

8am - 7pm AEDT

Saturday - Sunday

9am - 5pm AEDT

Service

1300 303 375

General service enquiries


Monday - Friday

8am - 7pm AEDT

Saturday - Sunday

Chat Only

Moving House

1300 551 442

Enquiries on internet relocation


Monday - Friday

8am - 7pm AEDT

Saturday - Sunday

Chat Only

If you are unable to resolve an issue with our call centre, please review our complaints policy.

View Complaints Policy

Accessibility

If you require accessibility support, we have contact options to help you with enquiries.

Disability Service

1300 283 663

Relay Service

133 677

International

+612 8263 7905

My Account

Manage your account and services with My Account. You can also monitor your usage, view your bills, and much more.

Knowledge Base - Self Help Portal

If DIY is your thing, view our Knowledge Base for a wide range of help articles and FAQ’s.

View Knowledge Base

Get in Touch With Us

Need Help Now?

Please call our sales team for quick and reliable customer support.

Prefer to Chat?

Start a chat directly with us and our live chat team will help answer your queries.

Our Post Address

SpinTel
PO Box Q1106
QUEEN VICTORIA BUILDING
SYDNEY, NSW 2000

DO YOU NEED HELP TO CHOOSE THE RIGHT PLAN?

Our friendly gurus are ready and waiting to help you choose the best plan for you.