PERSONALContact Us: We're Here to Help
At SpinTel, we have real experts ready to help within minutes. Call or chat with us for quick, reliable customer support whenever you need it.
Help Centre
Find the right contact options that best matches your query.
1How can we help you today?
2How would you like to contact us?
Select the options that best matches your query to see our available contact options.
Give Us a Call
Our team is always ready to answer any questions you may have. See below for all our contact numbers and availability hours.
Sales
13 22 10
General enquiries about our plans
Monday - Friday
8am - 8pm AEST
Saturday - Sunday
9am - 5pm AEST
Business Sales
1300 669 112
General business service enquiries
Monday - Friday
8am - 8pm AEST
Saturday - Sunday
9am - 5pm AEST
Service/Support
1300 303 375
General service enquiries
Monday - Friday
8am - 6pm AEST
Saturday - Sunday (Chat Only)
9am - 5pm AEST
Moving House
1300 551 442
Enquiries on internet relocation
Monday - Friday
8am - 6pm AEST
Saturday - Sunday (Chat Only)
9am - 5pm AEST
If you are unable to resolve an issue with our call centre, please review our complaints policy.
Accessibility
If you require accessibility support, we have contact options to help you with enquiries.
My Account
Manage your account and services with My Account. You can also monitor your usage, view your bills, and much more.
Log in to My Account
Knowledge Base - Self Help Portal
If DIY is your thing, view our Knowledge Base for a wide range of help articles and FAQ's.
View Knowledge Base
Technical Support
Get quick access to essential tools and support to check your service, manage your account, and get back online without the hassle.
Network Status
Check if there are current outages in your area.
View Status
Run a Speed Test
Test your internet speed in seconds.
Start Test
Activate your SIM
Log in and activate your SIM, it’s quick and easy.
Activate Now
Moving House
We’ll help relocate your home internet.
Find Out How
Track your Order
Easily view the status of your order.
Track Order
Pay a Bill
Pay a bill securely online or via phone.
Pay Bill
Get in Touch With Us
Need Help Now?
Please call our sales team for quick and reliable customer support.
Prefer to Chat?
Start a chat directly with us and our live chat team will help answer your queries.
Our Post Address
SpinTel
PO Box Q1106
QUEEN VICTORIA BUILDING
SYDNEY, NSW 2000
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Your independent Aussie ISP serving since 1996