If you are in immediate danger please call 000
SpinTel acknowledges the serious and often hidden impacts of domestic and family violence. We recognise that access to secure and reliable telecommunications is essential for the safety and support of people affected, and we are committed to handling each case with care, discretion and responsiveness.
We have procedures and policies in place to protect the safety of people affected by domestic, family or sexual violence; we are committed to keeping affected persons connected to their telecommunications services, and where a service has been restricted, suspended or disconnected and a safety concern is raised, we will urgently reverse that action or, if that is not practical, offer an equivalent service; we recognise that domestic, family violence and non-domestic sexual violence can be a reason for payment difficulty and that affected customers may be eligible for Payment Assistance; we explain how customers can contact us for assistance (including contact methods and arranging call-backs); and we provide information on how to access support from one or more third-party domestic and family violence support organisations.
We are dedicated to regularly reviewing our policies, procedures, training, and support services to ensure they remain effective and responsive for customers impacted by domestic, family, or sexual violence.
If you let us know that domestic, family or sexual violence is affecting you, we can provide additional support, including:
Any information you share with us about domestic, family or sexual violence will be handled sensitively and confidentially.
If you have concerns about your safety or privacy on the device you use to contact us, you may wish to search for guidance on how to clear browser data and remove call logs from your device.
If you would like additional help, the following free and confidential services are available 24/7:
National counselling service for people affected by domestic, family or sexual violence. Free, confidential, and available 24/7.
https://www.1800respect.org.au/
24/7 crisis support and suicide prevention service providing confidential assistance to anyone in emotional distress.
https://www.lifeline.org.au/
Free, independent financial counselling for people struggling with debt or financial hardship.
https://ndh.org.au/
Support and reporting line for people with disability experiencing abuse, neglect or exploitation.
https://www.ndis.gov.au/participants/your-rights-and-responsibilities/when-something-goes-wrong
Confidential support and referral service for LGBTQIA+ people, including peer support and counselling.
https://qlife.org.au/
