Looking for a current outage or planned maintenance?
Visit our Network Status page for real-time information about outages, planned maintenance, service disruptions and restoration updates affecting SpinTel services.
This page also provides links to the historical outage registers maintained by the carrier networks used to deliver SpinTel services.
The SpinTel Network Status page provides up-to-date information about:
If you're experiencing an issue with your service, we recommend checking the Network Status page before contacting us, as you may find information about known incidents affecting your area.
Visit the SpinTel Network Status page
Under the Telecommunications (Customer Communications for Outages) Industry Standard 2024, carriage service providers (CSPs) are required to provide access to the outage registers of the carrier networks they use.
These registers contain information about resolved Major Outages and Significant Local Outages published by the relevant carrier.
| Carrier | Services | Outage Register |
|---|---|---|
| nbn® | Residential & Business nbn Broadband | View nbn Outage Register |
| Optus | Mobile Services | View Optus Outage Register |
The Network Status page provides live information about current outages, planned maintenance and restoration activities that may affect SpinTel services.
The Carrier Outage Registers are historical records maintained by the network operators. They contain information about resolved Major Outages and Significant Local Outages and are published to meet regulatory requirements.
SpinTel delivers services using carrier networks, including nbn® and Optus. Those carriers are responsible for maintaining their own outage registers, while SpinTel provides customers with access to the relevant registers.
If you're experiencing a current service issue, visit our Network Status page first. If no incident is listed, or you need further assistance, please contact our Customer Service team.
If you require assistance with your service, please check our Network Status page for current incidents and planned maintenance before contacting us.
You can also contact our Customer Service team on 1300 303 375, chat with us online, or visit www.spintel.net.au.
