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TERMS

All of our products are covered by SpinTel's Standard Form of Agreement and are subject to our Acceptable Use Policy (AUP).

The Mobile Service Description and The Mobile Standard Pricing Table also forms part of the agreement.

Things To Know

This page summarises some helpful things to know, if you have any questions please call us on 13 22 10.

• The mobile service will be delivered over the Optus 4G network. Where 4G coverage is not available or if the mobile handset is not compatible with 4G, the service will revert to 3G as available or compatible.
• When transferring to this service you can keep your existing mobile number.
• Service is billed monthly in advance.
• 30 days' notice is required for cancellation of services.
• Your first month's data allowance will be on a pro-rata basis. You will receive a proportion of your data allowance based on the days left in the month. This is until your account aligns with the start of the next billing cycle.
• International MMS is available with participating mobile networks only. Some recipients may be unable to reply. International MMS charges are incurred on sending the message, whether or not the message is successfully received. SpinTel accepts no liability for any loss as a result of a message being delayed, insecure or not received.
• You are eligible to change your plan at any time, and that change will be effective as of the next billing month.

Service Schedule – 4G and 5G Broadband Service

In applying for SpinTel’s Wireless Broadband service from us you agree to the following:

• Services can only be terminated on the last day of your billing cycle. If you wish to terminate the service in the following billing month, you will be charged for the entire month.
• The 4G and 5G Wireless Services have a '14 day coverage guarantee'. If you cancel your service within the ‘14 day coverage guarantee’, you agree to the following;
• The returned modem must be in as-new condition with no damage to the unit. It must be returned with all included cables, power adapter and in the complete and original packaging. Failure to return all parts including all packaging will prevent us from being able to refund the cost of the modem.
• The 14 days will commence from the day that your Wireless Broadband Modem is delivered.
• Any refund will not include the shipping cost to receive or send back the modem.
• Any service charges from when the service was activated to when the modem was returned will not be refunded.
• You must contact us within 14 days of when your Wireless Broadband Modem was delivered to cancel the service if you are not happy with the coverage/speeds.