Terms of Rental Modems:
These terms and conditions are specific for the modems supplied for Wireless Broadband.
Equipment and Ownership:
SpinTel retains ownership of the rental modem. We reserve the right to supply you with rental modems that are refurbished, i.e. modems that may have been used previously by another customer. Prior to delivery to you, we will ensure that these modems are tested to be in good working order and have been reset to factory defaults.
Upon termination of the service plan, you are required to return the modem to SpinTel. If you do not return the modem within 21 days from the date of termination or if the modem is considered damaged or misused (as described below), excluding reasonable wear and tear, you will need to pay the full retail price of the modem.
Modems are delivered to you prior to installation. They are self-service “plug and play” devices.
Faulty and Replacement Equipment:
If you experience a problem with the rental modem, whilst you have an active, then we will send you a replacement modem and a return bag. If your current model of the modem is unavailable, we will send you a replacement modem offering similar functionality depending on stocks available at the time. The modem must be returned within 21 days from the dispatch of the replacement modem. The returned modem will undergo diagnostic testing. There is no charge for replacement modems if modems are faulty, excluding reasonable wear and tear. You will need to pay the full retail price of the modem: