PERSONALThese terms and conditions are specific to modems supplied for Wireless Broadband rental plans.
SpinTel retains ownership of the modem supplied to you for your Wireless Broadband rental plan. We may supply a refurbished modem that has been tested and factory reset before dispatch.
When your rental plan ends, you must return the modem to SpinTel within 21 days. If you do not return the modem, or if it is damaged or misused (excluding reasonable wear and tear), you must pay the full retail price of the modem.
Your modem is delivered before your service is installed. Setup is self-service plug and play.
If you have a problem with your modem whilst you have an active service, we will send you a replacement modem and a return bag for the faulty unit. If your exact model is unavailable, we will substitute a modem with similar functionality.
You must return the faulty modem within 21 days of the replacement being dispatched. We run diagnostics when the modem is returned. You are not charged if the modem is faulty, excluding reasonable wear and tear.
You must pay the full retail price of the modem if (i) you do not return it, or (ii) it is damaged or misused.
| Modem | Retail Price |
|---|---|
| Nokia FastMile | $500.00 |
| Optus 5G GEN3 | $530.00 |
| Netgear AC800S/AC810S | $290.00 |
| Huawei B818/B628 | $260.00 |
Examples of damage or misuse include:
If you cancel or terminate your Wireless Broadband rental plan, you must return the modem to SpinTel. If the modem is not returned in working order within 21 calendar days from the date of cancellation or termination, you will be charged the retail value of the modem at the time it was provided to you, in addition to any Early Termination Fees that apply.
You must return the modem at your own cost via courier to the SpinTel address we provide when your service is terminated.