PERSONALTerms and Conditions
Try SpinTel residential nbn with our 30-day money-back guarantee. If you decide the service isn’t right for you, call us to cancel during the guarantee period. We’ll refund your nbn plan charges for the first 30 days, subject to these terms.
The guarantee is available to new SpinTel residential nbn customers only. It does not apply to business nbn, mobile, home phone or other services.
The 30-day guarantee period starts on the date you receive notification from SpinTel that your nbn service has been activated. This period is independent of your billing cycle.
To claim, call SpinTel on 1300 XXX XXX within the 30-day guarantee period and ask to cancel your nbn service under the money-back guarantee.
Your cancellation request must be received within this period to qualify.
We will refund any nbn plan charges paid for the first 30 days of your service, including any pro-rata plan charges relating to that period.
The refund will reflect the amount actually paid after any promotional discounts have been applied.
The guarantee does not cover:
These charges remain payable and are not refundable under this guarantee, subject to your rights under the Australian Consumer Law.
Refunds will be returned to the original payment method used to make the payment.
The guarantee can be combined with the standard promotional offers available on the SpinTel webpage where this guarantee is advertised. The terms of those promotional offers continue to apply.
This guarantee is in addition to your rights under the Australian Consumer Law. Nothing in these terms excludes, restricts or modifies those rights, including any right to a remedy for equipment or services outside this guarantee.