Interactive Voice Response - "Press 1 for Sales, Press 2 for Service" - followed by sub menus. Customers must provide recording to SpinTel to create the IVR.
Queues are used by the system to place your customer’s calls in a queue until a resource becomes available. Advertisements or music can be played while on hold.
A conference allows a group of people to participate in a phone call. When users leave or arrive they can be announced, a maximum number of participants can also be set.
Each user on the system is allocated an extension and can be called via this extension. Extensions can be located anywhere in Australia, thereby providing you with free calls between locations.
Park a caller and a voice prompt reads out what slot they are using (for example, slot 701). Another person who needs to pick up the call dials 701 to answer the parked call.
A call can be placed on hold while you call another extension, which allows you to have a private conversation before the caller on hold is connected to the new extension.
You can have voicemail on each extension, and passcodes can be set to restrict access.
This simply attaches any voicemails into an email as an audio file and emails them to the recipient.
"Ring Groups" sends a call to be received by more than one internal extension. The option is used most often for picking up calls received on a certain line and sending them to a certain department.
This feature allows you to configure times of day when a certain IVR or call flow takes place. For example: Outside of business hours calls might divert to mobile or they might be greeted by a prompt that says, "We are closed, please call back between 9am and 5pm".
Crucial to certain endeavours. In most situations, recorded data is used later during-decision making processes that affect operations, to improve productivity. Data aggregated from recordings works into training material, provides analytics during reviews and assists in special scenarios.
Play custom music or advertisements while your customers are waiting for you to answer their call. SpinTel offers a default 'free' music file if you can’t provide your own.
Some call reporting functionality provided.
Announcements are recordings plus an action. An announcement is configured in such a way that it, first of all, plays the announcement/recording, and can then perform an action afterwards.
Use short dial strings to call other people. For example, 01 might dial the CEO's mobile number.
This FAQ will answer some of the more general questions you might have about your order, click a question below to fast-forward to a section.
The table below provides an estimate on how long most orders take, note that delivery times may vary (in some cases considerably) due to infrastructure issues.
|Order Type||Average ETA||More Information|
|Mobile||3-4 Business Days||Mobile Setup Process|
|Residential Telephone||1-5 Business Days||Telephone Setup Process|
|Business Telephone||1-5 Business Days||Business Phone Setup Process|
|Business VoIP||1-2 Business Days||VoIP Setup Process|
|Broadband Bundles||6-14 Business Days||Broadband Bundle Setup Process|
|Business Bundles||6-14 Business Days||Business Bundles Setup Process|
|NBN Bundles||9-24 Business Days (much faster with existing NTD)||NBN Setup Process|
You'll generally receive your first bill when your service is activated. It will contain any set up and other one-off charges such as modem charges, as well as a pro-rata charge till the end of the billing period.
Your second bill will contain a full month's charge for your services and will generally be received about the same time each month. You can read more about our billing here.
This page summarises some helpful things to know, if you have any questions please call us on 13 22 10.
The 5G modem is easy to set-up and connects wirelessly to the 5G mobile network with seamless 4G/LTE backup.
Positioning the 5G modem inside your home as close to the nearest 5G tower as possible is vital for optimal performance. Please be aware that the best position for your 5G modem may not be the same location as your current modem.
Using the "Aus Phone Towers" APP and visual cues from the modem’s LED lights will help you find the best direction and placement in your home.
The modem is a Rental so you won’t pay the upfront cost of the modem, but you’ll need to return it when you cancel your service. You'll find out more about this under "Hardware Terms".