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5G mobile plans - Stellar value for money, free of lock-ins

Become the envy of your friends with an average speed of 214Mbps*

5G MOBILE

The 5G mobile network rollout has begun, join us on our journey in watching it grow.
Lightning-fast speeds
Low network latency
No lock-in plans
Unlimited text
Unlimited calls
Huge data limits
20GB
$40.00
Per Month
DATA CAPPED
When you reach your limit
View Plan Info Critical Summary
80GB
$40.00
Per Month
SPECIAL
Enjoy $10 off your Mobile Plan for first 6 mths (usually $50.00/mth)
View Plan Info Critical Summary
Minimum total cost: Minimum total cost is plan price.

TERMS

All of our products are covered by SpinTel's Standard Form of Agreement and are subject to our Acceptable Use Policy (AUP).

The Mobile Service Description and The Mobile Standard Pricing Table also forms part of the agreement.

Things To Know

This page summarises some helpful things to know, if you have any questions please call us on 13 22 10.

  • The mobile service will be delivered over the Optus 5G network. Where 5G coverage is not available or if the mobile handset is not compatible with 5G, the service will revert to 4G as available or compatible.
  • When transferring to this service you can keep your existing mobile number.
  • Service is billed monthly in advance.
  • 30 days' notice is required for cancellation of services.
  • Your first month's data allowance will be on a pro-rata basis. You will receive a proportion of your data allowance based on the days left in the month. This is until your account aligns with the start of the next billing cycle.
  • International MMS is available with participating mobile networks only. Some recipients may be unable to reply. International MMS charges are incurred on sending the message, whether or not the message is successfully received. SpinTel accepts no liability for any loss as a result of a message being delayed, insecure or not received.
  • You are eligible to change your plan at any time, and that change will be effective as of the next billing month.

Service Schedule – 4G and 5G Wireless Broadband Service

    In applying for SpinTel’s Wireless Broadband service from us you agree to the following:

  • Services can only be terminated on the last day of your billing cycle. If you wish to terminate the service in the following billing month, you will be charged for the entire month.
  • The 4G and 5G Wireless Services have a '14 day coverage guarantee'. If you cancel your service within the ‘14 day coverage guarantee’, you agree to the following;
  • The returned modem must be in as-new condition with no damage to the unit. It must be returned with all included cables, power adapter and in the complete and original packaging. Failure to return all parts including all packaging will prevent us from being able to refund the cost of the modem.
  • The 14 days will commence from the day that your Wireless Broadband Modem is delivered.
  • Any refund will not include the shipping cost to receive or send back the modem.
  • Any service charges from when the service was activated to when the modem was returned will not be refunded.
  • You must contact us within 14 days of when your Wireless Broadband Modem was delivered to cancel the service if you are not happy with the coverage/speeds.

Terms of Rental Modems:

    These terms and conditions are specific for the modems supplied for Wireless Broadband.

    Equipment and Ownership:

  • SpinTel retains ownership of the rental modem. We reserve the right to supply you with rental modems that are refurbished, i.e. modems that may have been used previously by another customer. Prior to delivery to you, we will ensure that these modems are tested to be in good working order and have been reset to factory defaults.
  • Upon termination of the 5G service plan, you are required to return the modem to SpinTel. If you do not return the modem within 21 days from the date of termination or if the modem is considered damaged or misused (as described below), excluding reasonable wear and tear, you will need to pay the full retail price of the modem.
  • Upon termination of non 5G services you will be charged the rental value of the modem until it’s returned.
  • Installation:

  • Modems are delivered to you prior to installation. They are self-service “plug and play” devices.
  • Faulty and Replacement Equipment:

  • If you experience a problem with the rental modem, whilst you have an active, then we will send you a replacement modem and a return bag. If your current model of the modem is unavailable, we will send you a replacement modem offering similar functionality depending on stocks available at the time. The modem must be returned within 21 days from the dispatch of the replacement modem. The returned modem will undergo diagnostic testing. There is no charge for replacement modems if modems are faulty, excluding reasonable wear and tear. You will need to pay the full retail price of the modem:
    • Nokia FastMile $935.00
    • Netgear AC800S $290.00
    • Huawei B818 $260.00
    • if

    • (i) you do not return the modem or
    • (ii) it is considered damaged or misused such as the following: missing power pack, missing cables, missing or dislodged components or parts, water damage, dirt, dust, debris, disfigured, marked, foreign matter.

    Termination Billing Cycle:

  • When you cancel your subscription or terminate your service, you must return the modem to SpinTel.
  • If you cancel your subscription or terminate your service and you do not return the modem in working order within 21 calendar days from cancellation or termination, you will be charged the retail value of the modem, as applicable at the time the modem was provided to you.
  • This charge is applicable in addition to any applicable Early Termination Fees as part of your plan. You are to return the modem to us at your own cost and expense, via courier to SpinTel, at the address provided to you by us at the time of termination.

MORE REASONS TO LOVE US

7-Day Technical Support
Our amazing technical support staff are here to help you every day of the year
100% Australian Owned
SpinTel is a 100% Australian owned company employing local Australian staff
Dedicated Customer Care Team
Our customers mean everything to us, so we’re here to provide you with great sales, accounts and technical support whenever you need it
We’ve got over 20 years experience
Founded back in 1996 (yes, back before smartphones were invented), we’ve seen every change in the telco market, and have stayed ahead of the technology curve the whole time

WINNER WINNER, CHICKEN DINNER!

Still on the fence? We'll let our awards speak for us.

Best Value Mobile Plan...
Best Value Broadband Plan
Best SIM-ONLY Provider
Best Value Mobile Plan...

FREQUENTLY ASKED QUESTIONS ABOUT OUR 5G PLANS

What is 5G?+
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