You'll need to make sure of the following:
You must be the account holder with your current service provider.
Your number is currently active.
You have access to the current mobile number.
Check with your current provider about early termination fees.
Note: SpinTel is not liable for any fees or charges incurred by your previous service provider.
Order your SIM-only plan, and receive your SpinTel SIM or eSIM.
You can view our plans
here.
Activate your mobile service using our activation form. Make sure you select ‘Transfer an active mobile number to SpinTel’.
Once you have confirmed the activation, you will receive a one-time code via SMS. Enter the code and submit to begin the transfer.
If you need a detailed step-by-step guide through the activation form, our dedicated page can assist you.
View Detailed GuideActivation form is submitted.
Your current service will drop out in the next 15 minutes – 24 hours.
Once it stops working, insert your SpinTel SIM card (or scan the eSIM).
Your number has now been switched over to SpinTel, and your current service will be disconnected.
You can manage your new account and service with My Account. You can also monitor your usage, view your bills, and much more.
Log in to My AccountIf you suspect that your mobile number has been fraudulently transferred, you should immediately report the activity to:
Your current mobile provider.
The Australian Federal Police or the relevant State or Territory Police.
Government services that assist individuals who have been targeted by fraud or scams.
Scamwatch
Visit:
https://www.scamwatch.gov.au/
IDCARE
Visit:
https://www.idcare.org/
Call: 1300 432 273
Call: 131 444
ACT
Visit:
https://police.act.gov.au/
NSW
Visit:
https://police.nsw.gov.au/
NT
Visit:
https://pfes.nt.gov.au/police
QLD
Visit:
https://police.qld.gov.au/
SA
Visit:
https://police.sa.gov.au/
TAS
Visit:
https://police.tas.gov.au/
VIC
Visit:
https://police.vic.gov.au/
WA
Visit:
https://police.wa.gov.au/
If you're experiencing SIM activation issues, see:
SIM replacement & activation help
Unsuccessful mobile number transfer
Start a chat directly with us and our live chat team will help answer your queries.
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