We’re making your upgrade simple and stress-free. Here’s what to expect before, during, and after installation.
The three-step process:
You’ll receive an SMS from nbn with your confirmed appointment date/time.
An adult (18+) must be home during the entire installation.
If you rent, make sure your landlord has approved the upgrade.
Your current internet will keep working until the switch.
An nbn technician will install:
An nbn utility box outside
An nbn connection box inside your home
Allow for short power/internet interruptions (approx. 30–60 mins).
You’ll be asked to confirm equipment placement before work begins.
An nbn technician will install:
An adult (18+) must be home during the entire installation.
Your current internet will keep working until the switch.
No problem — you can reschedule.
If you miss your nbn installation, the technician will leave a card with instructions. You can also reschedule anytime via My Account or by contacting SpinTel support. Missed appointments may delay your upgrade.
Yes, but give us notice.
Change your installation date via My Account or by contacting support. Request changes at least 48 hours in advance to avoid delays.
It depends on your current setup.
Most modern modems work with fibre, but for the best speeds, we recommend a Wi-Fi 6 compatible modem. Not sure? Contact us, and we’ll check for you.
There may be a short interruption.
Installation may cause a 30–60 minute interruption while the technician switches your connection. You can use your current service until the fibre is activated.
We will not be charging for the installation until September 2025 for all plans, however after this date depending on your current plan we may charge you an additional fee to do so.
Yes — you’ll need permission, as installation may involve drilling or minor digging.
Most installations take around 2–4 hours, but it can vary depending on your home setup. The technician will let you know if it’s likely to take longer.
The technician will install a new fibre connection box (called an nbn Network Termination Device) inside your home. They’ll test the connection to make sure everything is working before leaving.
The technician will discuss the best location with you before starting. Ideally, it should be near a power point, away from wet areas, and in a spot where your modem can connect easily.
In most cases, yes. The technician may need to drill a small hole in an external wall to run the fibre cable inside. If you’re renting, you’ll need permission from your landlord before the appointment.
If you have issues with your new fibre connection, contact SpinTel support. We’ll help troubleshoot remotely, and if needed, arrange for nbn to return to fix any installation issues.
Once your fibre connection is active, your old nbn equipment (like the copper or HFC connection box) will no longer be needed. You can return it to NBN if requested or recycle it responsibly.
If you use a home phone service through your nbn connection, it will also switch over to fibre. Make sure any connected devices (like medical alarms or security systems) are compatible — we can help check this for you.
