Spend Management

For more information on the available spend management tools for your phone service, refer to the options below:

My Account

• You can track your call usage and view your call history for each billing cycle.

For more information on the available spend management tools for your ADSL Broadband service, refer to the options below:

My Account

• You can track your data usage and view daily usage summaries for each billing cycle.
• Usage may be delayed by up to 1 hour.

Usage Warnings

You will be alerted by email when you reach the following thresholds of your data allowance:

It is important to take note of these warnings to avoid excess usage fees or a reduction in your service speed (if applicable to your plan).

For more information on the available spend management tools for your mobile service, refer to the options below:

My Account

• You can track your call, text and data usage and view your usage history for each billing cycle.
• Usage may be delayed by up to 48 hours.

Usage Warnings

You will be alerted by email and SMS when you reach the following thresholds of your call and data allowances:

These warnings may be delayed by up to 48 hours.

SMS Spend Notifications

• We will make our best efforts to alert you by SMS for every $50 to $100 of usage not included with your plan (non-cap usage).
• There may be instances where this amount is greater, depending on the delay in usage being delivered and processed.

Please note: If you make a call which has a charge of $219, you will receive a notification after a record of that call has been received and processed by SpinTel — so your first notification may be for $219.

For more information on the available spend management tools for your Mobile & Wireless Broadband service, refer to the options below:

My Account

• You can track your data usage and view usage summaries for each billing cycle.
• Usage may be delayed by up to 24 hours.

Usage Warnings

You will be alerted by email when you reach the following thresholds of your data allowance:

It is important to take note of these warnings to avoid excess usage fees.

Third Party Monitoring Tools

• SpinTel does not support the use of third party monitoring tools, but you may find them helpful when monitoring your usage.
• Tools such as NetMeter (also available from My Account) allow you to monitor usage in real-time.
• Please note that your usage may vary and the usage details recorded in My Account will be billable.

The following information is provided as a guide to assist customers to calculate how much data they may upload or download: