CHAT NOW

SPEND MANAGEMENT

SpinTel has a number of tools available to help you manage your telecommunications spend. These tools will allow you to check your usage and determine if you are within your limit.

For more information on the available spend management tools, please refer to your service below:

Phone (including VoIP)

  • My Account – You can track your call usage and view your call history for each billing cycle. Usage may be delayed by up to 24 hours.

ADSL Broadband

  • My Account – You can track your data usage and view daily usage summaries for each billing cycle. Usage may be delayed by up to 1 hour.
  • Usage warnings – You will be alerted by email at 50% 85% and 100% of your data allowance. It is important to take note of these warnings to avoid excess usage fees or a reduction in your service speed (if applicable to your plan).

Mobile

  • My Account – You can track your call, text and data usage and view your usage history for each billing cycle. Usage may be delayed by up to 48 hours.
  • Usage warnings – You will be alerted by email and SMS at 50%, 85% and 100% of your call and data allowances. These warnings may be delayed by up to 48 hours.

Mobile Broadband

  • My Account – You can track your data usage and view usage summaries for each billing cycle. Usage may be delayed by up to 24 hours.
  • Usage warnings – You will be alerted by email at 50%, 85% and 100% of your data allowance. It is important to take note of these warnings to avoid excess usage fees.
  • Third party monitoring tools – SpinTel does not support the use of third party monitoring tools, but you may find them helpful when monitoring your usage. Tools such as ‘NetMeter’, which is also available from My Account, allow you to monitor your usage in real-time. Please note that your usage may vary due to a number of factors and the usage details recorded in My Account will be billable.

Select the right plan for you

Make sure your plan is right for your usage - there's no point having an unlimited plan if you only require 20GB. The following information is provided as a guide to assist customers to calculate how much data they may upload or download:

  • Activities such as receiving and sending text emails, receiving and sending relatively short word processing documents and reading largely text-based internet pages (browsing) would commonly use approximately 0.02 to 0.05 megabytes (MB) per activity;
  • Receiving or sending still pictures may use anywhere between 0.05 and 0.25 MB per picture;
  • Downloading a piece of music (a single four minute track, known as an MP3 file) could be expected to use about four MB; and
  • Downloading a five-minute music video or a movie trailer, with moving pictures and sound could be expected to use about 30 MB.

If you intend to download or share lots of music and videos, it is worth looking for a plan with a higher included data value.

CAN WE HELP YOU CHOOSE THE RIGHT PLAN?

Our gurus will help you get started, and happily help you out.

CALL US ON 13 22 10
OR WE CALL YOU

Take a look at our FAQ