By Ned McRae
Connecting to the National Broadband Network (NBN) requires an internet service provider who offers plans that don't break the bank. Besides affordable pricing, your provider's connectivity services must be congestion-free and scalable to accommodate homes and small businesses. Let's take a look at SpinTel and Superloop and compare them to see which of these two NBN plan providers can cater to your needs better.
SpinTel has been around since 1996, while Superloop has been selling NBN plans for over three years now. Depending on the speed category sufficient for your internet needs, you'll choose a trusted provider while considering your overall budget between SpinTel vs Superloop.
SpinTel and Superloop deliver excellent internet speeds through their various NBN plans. Their services include home and business NBN, mobile services, and consumer infrastructure provisions.
One thing that sets SpinTel apart in SpinTel vs. Superloop comparison is its low prices, excellent value, and great deals for new sign-ups.
Superloop falls behind but still nips at the heels of lower costs and speeds, especially for their NBN 25 plan compared to SpinTel. SpinTel's most significant selling point is value for money as they offer speedy NBN connectivity at affordable rates.
The Australian National Broadband Network (NBN), is a government initiative that upgraded the infrastructure of the country's connectivity, resulting in changes to internet provision. Innovations have included fiber-to-node or premises connections and fixed wireless and satellite services offered by providers such as SpinTel vs Superloop.
SpinTel was founded in Sydney, Australia, in 1996, and is an award-winning Australian provider of NBN access and features plans with typical evening speeds at par with their cost.
What appeals to many Australian consumers is how SpinTel bundles broadband and mobile plans, enabling many to score decent bandwidths and data capacities each month. The provider also runs recurring first connection promotions, attracting many with its NBN 25, 50, and 100 plans.
Another area where the ISP shines when comparing SpinTel vs Superloop is customer support, as they have a wide range of communication channels. They offer buttery smooth experiences of dealing with their representatives, whether over the phone, live chat, email, and responsive social media portals.
The following table compares mobile plans for SpinTel vs Superloop:
| Plan | SpinTel | Superloop |
|---|---|---|
| Entry Level | 25GB for $14/month ($22/month after 6 months) | 35GB for $35/month |
| Mid-Tier | 50GB for $29/month | 60GB for $40/month |
| High-Tier | 100GB for $35/month | 100GB for $50/month |
| Premium | 200GB for $50/month | 150GB for $60/month |
Both providers offer unlimited national calls and texts with their plans. SpinTel plans include eSIM availability and 4G/5G connectivity. Superloop includes unlimited standard international calls and SMS to 15 countries, data rollover, and prepaid 30-day auto-recharge cycles.
The following table compares NBN plans for SpinTel vs Superloop for various NBN plans offered by them:
| Plan | SpinTel | Superloop |
|---|---|---|
| NBN 25 | 25/10 Mbps - $49/month ($59.95/month after 6 months) | 25/10 Mbps - $55/month ($72/month after 6 months) Typical evening: 25/8.5 Mbps |
| NBN 50 | 50/20 Mbps - $66/month ($76.95/month after 6 months) | 50/20 Mbps - $65/month ($85/month after 6 months) Typical evening: 50/17 Mbps |
| NBN 100 Fast | 100/20 Mbps - $71/month ($81.95/month after 6 months) | 100/20 Mbps - $75/month ($95/month after 6 months) Typical evening: 100/17 Mbps |
| NBN 100 Power Home | Not offered | 100/40 Mbps - $85/month ($99/month after 6 months) Typical evening: 100/34 Mbps |
| NBN 250 Superfast | 250/25 Mbps - $79/month ($89.95/month after 6 months) | 250/25 Mbps - $89/month ($104/month after 6 months) Typical evening: 250/21 Mbps |
| NBN Ultrafast | 750/50 Mbps - $90/month (lifetime discount) | 1000/50 Mbps - $95/month ($109/month after 6 months) Typical evening: 860/42 Mbps |
Superloop provides additional features with their NBN plans including 5 FREE Speed Boost Days per month, FREE Amazon eero 6+ Wi-Fi router (if you stay connected for 24 months), and flexible month-to-month plans with no lock-in contracts.
Several consumers of Superloop NBN products complain of constant drop-outs and speed latency. Others lament how the service provider fails to prorate monthly fees after transferring their billing cycle to the 5th day of service. However, the consensus amongst Australian customers is that speeds are okay, but the customer service is lacking going by the 3.6-star rating out of 5 compared to 4.4 for SpinTel on ProductReviews.com.au.
Consumers of SpinTel's NBN connections call their service excellent, as is the price, especially for the higher 50 and 100 packages. Besides reliable internet speeds, SpinTel is rated as having better customer service, as is indicated by the waiting time for connection set-up. In addition, any broadband connection issues are dealt with quickly and seamlessly by a help desk that's described severally as 'fantastic' and 'excellent.'
Both SpinTel and Superloop score highly for providing reliable congestion-free mobile and home wireless internet service for the national broadband network, NBN. However, as depicted above, SpinTel's offering of competitive pricing across both mobile and NBN plans makes it the better network for home and business usage.
In the NBN space, SpinTel consistently offers lower prices at both introductory and ongoing rates for comparable speed tiers. While Superloop does provide additional features like Speed Boost Days and a free Wi-Fi router for longer-term customers, the price difference often makes SpinTel the more economical choice.
For mobile plans, SpinTel's pricing is significantly more competitive, with their 100GB plan at $35/month compared to Superloop's at $50/month for the same data allowance. Superloop does include international calls and data rollover features, but the price premium is substantial.
Other than welcome bonus features, the two service providers don't offer many perks or add-ons to their NBN plans, which is okay with most consumers. SpinTel focuses on value across all tiers up to 750/50 Mbps, while Superloop offers a higher-end 1000/50 Mbps package with impressive 860Mbps typical evening speeds.
What are you waiting for? Make SpinTel your NBN or mobile provider today!
