Five Commonly Asked nbn™ Speed Questions Demystified

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Need to know more about nbn™ speeds before signing up for a plan? Not sure about which nbn™ speed is right for you? This page is the one place you need to be.  We'll cover off the main questions people have about high-speed broadband, and then you'll be set to go!

1. How fast is the nbn™?

In general terms, it's very fast, offering near-fibre speeds to the majority of Australians. What you need to know about the nbn™ is that it's possible to purchase speeds at what is right for your needs. Not everyone needs blistering fast Internet all day long, and the nbn™ is structured to give the power of choice to consumers.

There are four common nbn™ speeds:

The bigger the number, the faster the download speed – so a 12Mbps speed is around eight times slower than a 100Mbps. Basic 12 is not considered high-speed broadband.

2. What is a good nbn™ speed?

Numbers don't mean much in isolation; what you want to know is whether a speed will allow you to do what you want with the internet.

Whether your nbn™ is fast enough depends on what you're trying to use it for. Below are a few examples of the most common applications of the internet, and the kind of speeds that you need. Remember, this is cumulative, so if three people in your house want to watch Netflix in HD, then you'll need (3 x 5) 15Mbps to ensure that there's no disruption to those streams:

Once you tally together the total expected simultaneous use of these technologies, you'll have an idea of what is a good nbn™ speed for your needs.

3. What are 'typical evening speeds'?

When you're looking at a nbn™ plan offered by an ISP, you will see a term: 'typical evening speeds', and a number next to it.

This is to indicate what speeds you can expect during the peak hours, at night, where more Australians are online at once. During those hours (7pm to 11pm), it becomes almost impossible for ISPs to deliver the fastest possible speeds available on a plan.

4. What else can affect nbn™ speeds?

There are a couple of other factors that can affect the kind of nbn™ speeds that you can receive:

5. Why is my nbn™ slow?

There are any number of reasons why you might not be getting the kind of speeds that you had anticipated. As mentioned above, you might be on a less efficient form of nbn™, or have older modem/router equipment. There are other causes to watch out for too – you may have been 'hacked' as one of your neighbours has guessed your password to access your Internet. Your home set-up might be blocking the wireless signal, so you need to set up additional boosters around the home. Or you might have 'smart home' devices that you forgot are connected to the nbn™ but are chewing up bandwidth.

Get in touch with the experts

SpinTel has slow speed troubleshooting guides that can further assist with slow speed issues. . If you're still having trouble beyond them, you can always contact our friendly support team.

Still not sure which is the right nbn™ plan for you? Afraid that you might select a plan that won't meet your needs – contact the SpinTel team today to discuss your planned use for the nbn™ further.


Our friendly gurus are ready and waiting to help you choose the best plan for you.