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International Roaming

International Roaming allows you to use your mobile phone overseas as if you were in Australia. You can make and receive calls, send and receive texts, and use data while you are abroad.

International Roaming Destinations

To see which rates apply to the country you're visiting, please select it below.

International Roaming $5 Day Pass

Our $5 Day Pass provides a daily allowance of 5GB of data to use in over 150 Zone 1 destinations and 3000 standard minutes and 3000 standard SMS.

  • Your Day Pass usage is reset at the end of each day.
  • A day pass charge is only added on days you use your mobile overseas in Zone 1 countries.
  • Each time you exceed one of your Day Pass limits, another Day Pass will be added for that day.

Our $5-day pass is valid for the following destinations.

AeroMobile, Afghanistan, Aland Islands, Albania, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Austria, Azerbaijan, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Bermuda, Bolivia, Bonaire, Bosnia and Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Cambodia, Cameroon, Canada, Cayman Islands, Chile, China, Colombia, Cook Islands, Costa Rica, Croatia, Curacao (Netherlands Antilles), Cyprus, Czech Republic, Denmark, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Faroe Islands, Fiji, Finland, France, French Guiana (Fr West Indies), Georgia, Germany, Ghana, Greece, Greenland, Grenada, Guadeloupe (Fr West Indies), Guam & the Northern Marianas, Guatemala, Guernsey, Haiti, Hong Kong, Hungary, Iceland, India, Indonesia, Iran, Ireland, Isle of Man, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Korea South, Kuwait, Kyrgyzstan, Laos, Latvia, Liechtenstein, Lithuania, Luxembourg, Macau, Macedonia, Malaysia, Malta, Martinique (Fr West Indies), Mexico, Moldova, Montenegro, Montserrat (UK), Morocco, Myanmar, Nauru, Nepal, Netherlands, New Caledonia, New Zealand, Nicaragua, Nigeria, Norway, Oman, Pakistan, Palestine, Panama, Papua New Guinea, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Russia, Samoa, San Marino, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, Solomon Islands, South Africa, Spain, Sri Lanka, St. Barthélemy (Fr West Indies), St. Kitts and Nevis, St. Lucia, St. Martin (Fr West Indies), St. Vincent and the Grenadines, Sweden, Switzerland, Tahiti (French Polynesia), Taiwan, Tajikistan, Thailand, Timor-Leste, Tonga, Trinidad and Tobago, Turkey, Turks and Caicos, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, US Virgin Islands, Vanuatu, Vatican City, Vietnam

Frequently Asked Questions

  • Voice and video calls are billed in 60-second increments and GST does not apply to roaming charges (besides SMS and MMS).
  • 'National Voice Calls' are calls to landlines or mobiles within that country. For instance, if you selected 'USA', National Voice calls would be a call to a US landline or mobile while you are in that country.
  • 'International Voice Calls' are calls outside the country you are in.
  • You will be charged the rate for the country you are in. Remember that callers from Australia will be charged the normal cost of a call or SMS to a SpinTel mobile. You will also pay SpinTel roaming rates for receiving calls in the country you are roaming in.

To enable International Roaming:

  1. Login to My Account
  2. Find the mobile you wish to roam with and click 'Manage Service'
  3. Scroll down the 'Service Management' section
  4. Click 'Change service settings'
  5. Scroll to the bottom and toggle 'International Roaming', and accept the terms

If you wish to disable International Roaming simply switch it back off in My Account.

There are a few simple things you can do:

  1. Turn off 'Data Roaming' on your mobile device: This tells your phone that you do not want access to data while you are overseas.
  2. Make sure the apps on your phone are not downloading or updating in the background: Your phone could be chewing up data without your knowledge.
  3. Become aware of the costs of calls, text and data before you travel, so you know what charges to expect.
  4. Consider turning off all incoming calls and text messages to help reduce costs.

SpinTel recommends purchasing a travel SIM when travelling zones not covered by our Day Pass. This is much more cost effective. Should you still wish to make the most of the convenience of International Roaming and remain contactable on your Australian mobile number, this feature can be activated on your service.

We'd love to list step-by-step instructions for all mobile devices but, unfortunately, there are too many! However, we've given you a brief rundown below of the most popular devices:

Apple iOS (iPhone)

  1. Select the 'Settings' app on your home screen
  2. Select 'General'
  3. Select 'Network'
  4. Slide the 'Data Roaming' slider to 'Off'

Android

  1. Press the menu key
  2. Select the 'Settings' option
  3. Select 'Wireless & networks'
  4. Scroll down until you find the option for 'Mobile network settings'
  5. Un-tick 'Data roaming'

As an existing customer, you will be able to monitor your International Roaming charges through My Account. This will be located under your mobile service's call usage.

Records of your usage will be received from mobile operators in the country in which you are travelling. However, this can be a slow process and make take up to three months, so it is highly recommended that you keep an eye on your usage to ensure no unexpected bills.

You may contact SpinTel on our local Sydney telephone number: (02) 82637905. The international dialling format for this is: +61282637905 from a mobile phone or 0011 61 282637905 from a fixed telephone. Keep in mind that if you are calling from your mobile service with International Roaming, you will be charged expensive per-minute voice calling charges.

Instead, you may prefer (if you have access to a fixed Internet service) to make an online enquiry. As an existing customer, you can do so at any time through My Account.

Most SpinTel mobile customers are eligible for our $5 International Roaming Day Pass. However, if you're on an older (grandfathered) mobile plan, your service may still use our previous $15 International Roaming Day Pass instead.

If you're unsure which roaming rates apply to your service, please refer to your Critical Information Summary (CIS) or contact our Support team before you travel. If you'd like access to the latest roaming inclusions and pricing, you can switch to one of our current mobile plans at any time.