4G (or LTE as it is also known) is the next generation in mobile network technology. Our 4G plans are powered by Optus and offer high-speed data on your mobile. If you don’t have a 4G mobile handset or are not in a 4G coverage area, you’ll still enjoy 3G coverage.
For information on International Roaming, please view our International Roaming Page
This FAQ will answer some of the more general questions you might have about your order, click a question below to fast-forward to a section.
The table below provides an estimate on how long most orders take, note that delivery times may vary (in some cases considerably) due to infrastructure issues.
|Order Type||Average ETA||More Information|
|Mobile||3-4 Business Days||Mobile Setup Process|
|Residential Telephone||1-5 Business Days||Telephone Setup Process|
|Business Telephone||1-5 Business Days||Business Phone Setup Process|
|Business VoIP||1-2 Business Days||VoIP Setup Process|
|Broadband Bundles||6-14 Business Days||Broadband Bundle Setup Process|
|Business Bundles||6-14 Business Days||Business Bundles Setup Process|
|NBN Bundles||9-24 Business Days (much faster with existing NTD)||NBN Setup Process|
We have two bill runs that dispatch invoices on either the 7th, or 21st of the month.
Some customers receive a bill before their entire order is completed.
For example, a customer has ordered a bundle, and their phone was connected before the broadband. If a bill run is scheduled after this then you will receive an invoice for the active service.
All of our products are covered by SpinTel's Standard Form of Agreement and are subject to our Acceptable Use Policy (AUP).
The Mobile Service Description and The Mobile Standard Pricing Table also forms part of the agreement.
This page summarises some helpful things to know, if you have any questions please call us on 13 22 10.
Opt in to have your data capped when you reach your limit
Powered by the super fast Optus 4G network
Keep your existing mobile number or order a new number from us
Each order comes with a triple punch SIM which is compatible with all devices
Buy extra data during the month to avoid being capped
We will let you know when you reach 50%, 85%, and 100% of your usage limit
“We had to move service provider for a number of reasons. Your staff were very understanding and helpful in having this happen. Thanks for all the help, understanding and support.”
“I found the representative extremely friendly and very helpful. He told me about new rates so I get better service for my money, which will take effect next month. Changed details for my contact and was generally a nice person and very professional.”