For your convenience, you can find all of SpinTels processes, policies and legal documentation below.
Our Terms & Conditions are SpinTel's Standard Form of Agreement (SFOA) General Terms. It contains the terms and conditions for the sale, supply provision and use of SpinTel's telecommunications services and products.
Our Complaints Handling Policy details the steps required to lodge a complaint with SpinTel and how SpinTel will work to resolve the complaint in a prompt manner.
Our Shipping & Returns Policy outlines our shipping method, costs and how to return an item should that item be faulty due to no fault of your own.
SpinTel has a number of tools available to help you manage your telecommunications spend.
Our Acceptable Use Policy (or AUP) outlines the actions that SpinTel considers to be abusive or inappropriate and as such, prohibited. It covers all services provided by SpinTel and is deemed to be part of SpinTel's Standard Form of Agreement (SFoA).
Our Copyright Infringement Policy describes SpinTel's view in relation to Copyright Infringement, our Repeat Infringer Policy and also provides details on how to contact the SpinTel Copyright Infringement Officer.
Our Financial Hardship Policy provides customers who have a genuine inability to pay their bill with various options to assist with payment.
Information about Online Security can be found here.
The Critical Information Summaries (or CISs) are provided here and provide a summary of the inclusions and exclusions of your plan.