Shipping & Returns Policy

We work with a range of trusted third-party carriers to get your order to you as quickly as possible. Here's what you need to know:

• SIM cards and broadband hardware are generally delivered within five (5) business days.
• Upon sign-up, modems and other hardware are shipped to coincide with the installation date of your order.
• Bundled shipping may not be available on some products due to insurance reasons.

Under the Competition and Consumer Act 2010, you may seek a refund if goods:

• Are or become faulty through no fault of your own;
• Are not fit for a stated purpose or a purpose you made known to our sales staff;
• Don't match our description or sample; or
• Have defects that were not obvious or we did not bring to your attention.

If you receive an item which you believe to be faulty, please contact our Technical Support team immediately so we can attempt to diagnose the problem. If it is determined that the item is faulty, we will provide you with instructions to return the item for exchange.

If you change your mind or have ordered incorrectly, you will be liable for the original shipping costs. If you choose to replace an item that has already been shipped, you will be liable for the original shipping cost and any further shipping costs.

Exchange items must be received in new condition, unopened, and returned to us at your expense using a tracking method, such as Registered Post, to ensure they are received. For exchanges, we must receive the original item before the replacement item is shipped.

If an item is returned to us marked 'Return to Sender' or 'Incorrect Address', we will attempt to contact you by phone. You will still be liable for the original shipping cost. If you wish us to re-send your item, you will be liable for any further shipping costs.

Have a question about your order or need help with a return? Get in touch with our team through any of the following channels: