SpinTel uses various third party shipping companies to transfer items to customers across a Australia. The shipping rates for specific items are described in the products Critical Information Summary:

Shipped items can be tracked in My Account by clicking 'My Orders'.

SIM cards and broadband hardware are generally delivered within five (5) business days.

Upon sign-up, modems and other hardware are shipped to coincide with the installation date of your order.

Bundled shipping may not be available on some products due to insurance reasons.

Our Refund Policy

Under the Competition and Consumer Act 2010, you may seek a refund if goods:

  • Are or become faulty through no fault of your own;
  • Are not fit for a stated purpose or a purpose you made known to our sales staff;
  • Don’t match our description or sample; or
  • Have defects that were not obvious or we did not bring to your attention.

Faulty Item Returns

If you receive an item which you believe to be faulty, please contact our Technical Support team immediately on 1300 303 375, so we can attempt to diagnose the problem. If it is determined that the item is faulty, we will provide you with instructions to return the item for exchange.


If you change your mind or have ordered incorrectly, you will be liable for the original shipping costs. If you choose to replace an item that has already been shipped, you will be liable for the original shipping cost and any further shipping costs. Exchange items must be received in new condition, unopened, and returned to us at your expense using a tracking method, such as Registered Post to ensure they are received. For exchanges, we must receive the original item before the replacement item is shipped.

There are no exchanges, upgrades or refunds on special and/or limited offers.

RTS and Incorrect Address

If an item is returned to us marked 'return to sender' or 'incorrect address', we will attempt to contact you by phone. You will still be liable for the original shipping cost. If you wish us to re-send your item you will be liable for any further shipping costs.


Our friendly gurus are ready and waiting to help you choose the best plan for you.