NBN services require a battery back-up for a NBN Connection Box to work in the event of a power outage. This back-up power supply enables operation of the NBN Connection Box for approximately 5 hours without mains power. Even with a NBN battery back-up you will need a separate battery backup supply to power any connected equipment such as the SpinTel Wi-Fi modem over which your voice service is delivered, or a cordless phone in a power outage.

1. Please be aware that SpinTel does not include a battery backup power supply for the NBN Connection box or SpinTel modem. This means you won't be able to make or receive calls during a power failure, including not being able to call emergency service numbers. You should ensure you have alternative means to make calls (such as a charged up mobile phone).

2. Medical and back to base alarms will also not work during a power outage.

3. You can purchase your own back-up power supply for the NBN Connection Box, SpinTel Wi-Fi modem and other devices to enable them to work during power outages. Priority Assistance

4. If you have a diagnosed life-threatening medical condition, your current provider may offer you 'Priority Assistance'. SpinTel does not provide Priority Assistance. Telstra is a provider who does.

Please confirm you understand that SpinTel NBN services will not work in the event of a power outage and you still wish to proceed. 


Our friendly gurus are ready and waiting to help you choose the best plan for you.