Direct Debit Service Agreement

This agreement sets out the terms on which you authorise SpinTel (ACN 92 082 087 689), Direct Debit User ID 403493, to debit your nominated bank account. By setting up or continuing direct debit with us, you agree to the statements below.

Authorisation to Debit

I/we hereby authorise SpinTel (ACN: 92 082 087 689) Direct Debit User ID number 403493 to make periodic debits.

I/we acknowledge that the debit amount will be debited from my/our account according to the terms and conditions of the agreement with SpinTel.

Nominated Account

I/we acknowledge that the bank account has been verified against a recent bank statement to ensure accuracy of the details provided. [If uncertain you should contact your financial institution.]

Cleared Funds and Debit Timing

I/we acknowledge that it is my/our responsibility to ensure that there are sufficient cleared funds in the nominated account by the due date to enable the direct debit to be honoured on the debit date. Direct debits normally occur overnight; however transactions can take up to three (3) business days to clear depending on the financial institution.

I/we acknowledge and agree that sufficient funds will remain in the nominated account until the direct debit amount has been debited from the account and that if there are insufficient cleared funds available, I/we agree that SpinTel will not be held responsible for any fees and charges that may be charged by your financial institution.

Processing Delays

I/we acknowledge that there may be a delay in processing if:

  1. There is a public or bank holiday on the day, or any day after the debit date.
  2. A payment request is received by SpinTel on a day that is not a Banking Business Day.
  3. A payment request is received after normal cut off times of SpinTel, being 4pm Australian Eastern Standard Time Monday to Friday.

Any payments that fall due on any of the above will be processed on the next business day.

Varying Debit Amounts

I/we authorise SpinTel to vary the amount of the payments from time to time as provided for within the Business agreement. I/we authorise SpinTel to vary the amount of the payments upon instructions from the Business. I/we do not require SpinTel to notify me/us of such variations to the debit amount.

Changes, Cancellation and Disputes

I/we acknowledge that variations to the debit arrangement will be directed to SpinTel.

I/we acknowledge that any request to stop or cancel the debit arrangement will be directed to SpinTel.

I/we acknowledge that any disputed debit payments will be directed to SpinTel. If no resolution is forthcoming you are advised to contact my/our financial institution.

Unpaid Debits and Re-processing

I/we acknowledge that if a debit is returned by my/our financial institution as unpaid, I/we will be responsible for any fees and charges for each unsuccessful debit in addition to any financial institution charges and collection fees, including and not limited to any solicitor fees and collection agent fees appointed by SpinTel.

I/we authorise SpinTel to attempt to re-process any unsuccessful payments.

Setup and Processing Fees

I/we acknowledge that if specified by SpinTel, as setup, variation, SMS or processing fees may apply as instructed by SpinTel.

Privacy and Account Verification

SpinTel will keep information about the nominated account at the financial institution private and confidential unless this information is required to investigate a claim made in it relating to an alleged incorrect or wrongful debit, or otherwise required by law.

I/we authorise:

  1. SpinTel to verify details of my/our account with my/our financial institution.
  2. The Financial Institution to release information allowing SpinTel to verify my/our account details.