Flexible Home Phone & ADSL2+ Bundles

Our flexible bundles have you covered, whatever your budget

 Enter your address to see what plans are available in your area

 


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4
Select your contract length
18 Months $49.00 credit
Month to Month No Setup Fee (Special Offer) Month to Month $49.00 Setup Fee Month to Month $49.00 Setup Fee
If the NBN™ becomes available you can upgrade during your contract term more
2
Select your broadband data amount
100GB $20.00 100GB $20.00 100GB $50.00 50GB $44.95 50GB $54.95
200GB $20.00 200GB $20.00 200GB $50.00 200GB $49.95 200GB $69.95
Unlimited $30.00 Unlimited $30.00 Unlimited $70.00 Unlimited $59.95 Unlimited $84.95
3
Select your phone option
Pay As You Go Only pay for the calls you make more
$0.00
Pay As You Go Only pay for the calls you make more
$0.00
Pay As You Go Only pay for the calls you make more
$0.00
Unlimited Unlimited national, local and mobile more
$20.00
Unlimited Unlimited national, local and mobile more
$20.00
Unlimited Unlimited national, local and mobile more
$20.00
Unlimited Unlimited national, local and mobile more
$10.00
Unlimited national, local and mobile more
$10.00
Unlimited national, local and mobile more
$10.00
Plus Line Rental of $24.95
5
Select your hardware
BYO
I have compatible hardware No charges apply
Standard
NetComm NF10WV $49.00 Upfront
Advanced
NetComm NF18ACV $99.95 Upfront
Psst. We have a special bundle offer, want to save on your Mobile too?
No Thanks I'm happy with my current mobile plan
Yes Please Show me the plans

2GB 4G Data
Unlimited calls and text
PAYG international
Keep your mobile number
$15.00

4GB 4G Data
Unlimited calls and text
PAYG international
Keep your mobile number
$15.00

20GB 4G Data
Unlimited calls and text
$500 international call credit
Keep your mobile number
$50.00

25GB 4G Data
Unlimited calls and text
$500 international call credit
Keep your mobile number
$50.00

Minimum total cost for mobile is plan price, and a once off $10 SIM Activation fee. Standard postage is free. Unlimited calls to standard Australian mobiles and landlines, 13/1300 numbers and voicemail, and text to standard national numbers. Critical Information Summary 1 Upgrade to NBN as soon as it becomes available, we'll even let you know when it's being switched on in your area. Once the time comes to change over we'll find a new plan for you, and you can start a new NBN contract without any termination fees.

Your plan summary:

Minimum total cost $744.95. Includes -phone activation $59 and- setup fee $50. Prices displayed on this page include GST. 39c call connection charge applies to timed calls and is in addition to International Special or max cost call rates. Timed calls are billed in 60 second increments. Calls to 13 & 1300 numbers are charged at 40c per call. Your $99 credit will appear on your first bill. If you do not have an active telephone a connection fee may apply.

Critical Information Summary

$0.00/month

+ $99.00 Setup
$99.00
$15.00

Home Broadband Features

Phone Plan Features Small Medium Large
Standard local and national calls included
Unlimited calls to mobiles in Australia
nbn™ ready
Keep your existing number
No contract
No activation fee
Gateways NF10WV NF17ACV
FTTN/FTTB
FTTH/FTTP
HFC
2 Voice ports
Gigabit Ethernet
Next generation WiFi 802.11 AC1600
Media Sharing
Spec Sheet NF10WV NF17ACV

Hardware

Gateways

Netcomm VDSL/ADSL N300/WiFi/Gateway/VoIP NF10WV Netcomm VDSL/ADSL WiFi VoIP GIGABIT Gateway NF18ACV
Modem Router with Voip This 3-in-1 wireless gateway supports any NBN/DSL network configuration. Both the DSL and WAN connection options will deliver a fast and powerful Internet connection to your home or office. The digital heart of your home delivers the ultimate broadband experience with triple play services and next generation wireless connectivity with ultra-fast speeds. The NF18ACV is a smart residential VDSL2/ADSL2+ gateway designed to connect to VDSL and ADSL networks as well as NBN & UFB Fibre services to deliver the fastest available broadband speeds and performance at home.

Gateways NF10WV NF18ACV
FTTN/FTTB
FTTH/FTTP
HFC
2 Voice ports
Gigabit Ethernet
Next generation WiFi 802.11 AC1600
Media Sharing
Spec Sheet Spec Sheet Spec Sheet

International Rates

On top of our already competetive international calling rates, we offer a special rate for countries in our top 50 list. SpinTel customers can enjoy a low rate of $1.98, for the first hour to any of our top 50 international countries. Flagfall may apply, please consult your plans Critical Information Summary for more information, rates below are per minute.

Top 50 Countries

Select a Destination

All Countries

Select a Destination


Order FAQ

This FAQ will answer some of the more general questions you might have about your order, click a question below to fast-forward to a section.

 

What happens after I place my order?

Once your order is received our provisioning team will verify your order details, then perform some additional checks on your order.

 

When can I use the order tracker?

After your order is verified we will create your account, which means you can now log into our Order Tracker (this usually takes about 24 hours from when you place your order).

 

How long does it take to complete my order?

Please see the table below for estimates on order delivery times, we recommend viewing the 'More Information' link that relates to your order type so that you may view specific information regarding your service installation.

Our delivery time frames heavily depend on infrastructure available at your address, please note that these are provided to be a guide only, and are based on our average delivery times.

Order Type Average ETA More Information
Mobile 3-4 Business Days Mobile Setup Process
Residential Telephone 1-5 Business Days Telephone Setup Process
Business Telephone 1-5 Business Days Business Phone Setup Process
Business VoIP 1-2 Business Days VoIP Setup Process
Broadband Bundles 6-14 Business Days Broadband Bundle Setup Process
Business Bundles 6-14 Business Days Business Bundles Setup Process
NBN Bundles 9-24 Business Days (much faster with existing NTD) NBN Setup Process

 

How does SpinTel keep me updated on my order progress?

At almost every step of the way we will keep you updated on your order, you should expect to receive emails & SMS from us when you order is submitted, and when it is completed.

 

What if there are issues with my order?

Occasionally we may run into issues, this can happen at any stage of the install process. If this happens we will notify you via email, and one of our agents will call you ASAP to attempt to resolve whatever issue may have ocured.

 

When will I get my first bill?

We have two bill runs that dispatch invoices on either the 7th, or 21st of the month.

Some customers receive a bill before their entire order is completed.

For example, a customer has ordered a bundle, and their phone was connected before the broadband. If a bill run is scheduled after this then you will receive an invoice for the active service.



Terms

All of our products are covered by SpinTel's Standard Form of Agreement and are subject to our Acceptable Use Policy (AUP).

Things To Know

This page summarises some helpful things to know, if you have any questions please call us on 13 22 10.

  • Prices displayed on this page include GST.
  • Payment options include direct debit from a nominated savings, cheque or credit card account.
  • Service is billed monthly in advance.
  • Service is not available in all areas.
  • Plan is subject to our Acceptable Use Policy (AUP).
  • 30 days' notice is required for cancellation of services.
  • We will notify you prior to proceeding if you're not able to retain your current landline number.
  • Connection times may vary if you do not have an active telephone service and we will advise you of a connection timeframe once the order has been placed.
  • 'Free Setup' refers to an active phone line that is being transferred to us. Phone connection fees may apply for reactivations, technician visits or cabling of new lines.
  • 39¢ call connection charge applies to timed calls and is in addition to International Special or max cost call rates.
  • Timed calls are billed in 60 second increments.
  • Both the home phone and broadband service will be contracted for the elected term.
  • The Top 50 International Special is available 24 hours a day, seven days a week.
  • Should you have a rented Telstra telephone handset, it is advisable to return the device to avoid a $50 handset purchase charge. Furthermore, if you are paying handset rental with your current provider, this monthly charge may continue to be billed by SpinTel until you return the handset.
  • Home phone features you may have activated with your current provider may be transferred and monthly fees for those features will be billed by SpinTel.
  • Some home phone features may not be compatible and complex services such as Line Hunt, FaxStream or Indial may not be available on this service. If you currently have one of these services, you may be required to remove them prior to submitting your application. Features such as redirections and auxiliary numbers may be cancelled on transfer.
  • Calls to 13 & 1300 numbers are charged at 40¢ per call.
  • An early termination fee of $99 pro-rata applies to the home phone service should you cancel within your contract term.
  • An early termination fee of $99 pro-rata applies to the broadband service should you cancel within your contract term.
  • You may change plans at any time during your contract.
  • There is no charge to upgrade or downgrade your plan.
  • Service connection time is between 2 and 14 working days.
  • Upload data is un-metered.
  • Data usage is counted in gigabytes where 1 gigabyte (GB) = 1000 megabytes (MB).
  • Unused download data is forfeited at the end of each billing month.
  • Should you transfer your home phone to another provider within your contract period, your broadband monthly access fee will be changed to the monthly bundled rate.
  • The service will be delivered over the Telstra Wholesale or Optus Wholesale network.
  • Services without the Auto Data Block option will be shaped to 256Kbps once data limit is reached for that billing period.