Privacy Policy

We may collect and hold a range of information about you, including your name, date of birth, contact details (including address, email address, telephone number or mobile telephone number), occupation, driver's license number, information obtained as a result of credit and identity checks, records of communications between you and us, username or password, financial information (such as credit card or bank account names and numbers), call charge records, billing statements and information about how you use our products and services.

You might also need to provide us with personal information about other individuals, e.g. your authorised representatives. If so, we rely on you to inform those individuals that you are providing their personal information to us and tell them about this policy.

Calls to and from our office may be recorded and transcribed for quality, monitoring and coaching purposes. You may request a copy of your recording by informing us of the date and time of your call. You may be charged a fee to be provided archived recordings.

We collect Your Information in a variety of ways, including:

• Directly from you, e.g. where you provide information to us when you visit our website, complete an application form or agreement for one of our services, or contact us with a query or request.
• From third parties like our related entities, business partners, credit reporting bodies, wholesale or other customers, or your representatives.
• From publicly available sources of information.
• From our records of how you use products or services we provide.
• When legally authorised or required to do so.
• From third parties we list in the section of this policy headed "When we disclose Your Information".

If you choose not to provide certain information about you, we might not be able to provide you with the products or services you need.

We may store Your Information in hard copy or electronic format, in storage facilities that we own and operate ourselves, or that are owned and operated by our service providers. We take all reasonable steps to maintain the security of Your Information and to protect it from unauthorised disclosure.

While we take these steps to maintain the security of Your Information, you should be aware of the many information security risks that exist today and take appropriate care to help us keep Your Information safe.

We may also collect personal information about you in accordance with the obligations under the data retention provisions of the Telecommunications (Interception and Access) Act 1979 (Cth).

We may share your personal information with overseas organisations that will handle data in accordance with their privacy policy. These organisations may be located in Canada, the USA, New Zealand, Chile, China, Hong Kong, Japan, Malaysia, Singapore, the Philippines, Vietnam, South Korea, Taiwan, India, Sri Lanka, South Africa, the United Kingdom, the European Union, South Africa and the United Arab Emirates. We require these organisations to take appropriate measures to protect Your Information and restrict how they can use it.

We might use Your Information for a range of purposes, including:

• To verify your identity, or to carry out appropriate checks for creditworthiness and for fraud checking.
• To provide you with products and services or information about these products and services, to help with any enquiries or purchases, to enhance your experience on our network, or to give you better customer service.
• To administer and manage the products and services we provide to you, to charge and bill you for them and to collect any amounts you may owe us.
• To monitor network use, quality and performance – and to operate, maintain and develop, test and upgrade our systems and infrastructure.
• As authorised or required by the Telecommunications Act and other laws applicable to us.

We might use Your Information so that we, our related entities, dealers and other business partners can promote and market products, services and special offers that we think you will be interested in (which may include products, services and offers provided by a third party). This marketing might be carried out in a variety of ways (including by email, SMS/MMS, or social media or by customising on-line content and displaying advertising on websites) and could continue after you finish using any products or services from us. You may choose to opt out of receiving marketing information at any time.

We may disclose Your Information to third parties who provide services to us – including organisations and contractors that assist us with the purposes for which we use Your Information.

These include:

• Customer enquiries.
• Installation, maintenance and repair services.
• Mailing operations, billing and debt-recovery functions.
• Information technology and network services.
• Market research and marketing.

We may disclose Your Information:

• To your authorised representatives or advisers, or when you ask us to do so.
• To the Document Verification Service, which checks identification documents against official government records.
• To credit reporting bodies and fraud checking agencies, and to credit providers for credit related purposes – including creditworthiness, credit rating, credit provision and financing.
• To our dealers, our related entities or our business partners.
• To other telecommunication and information service providers or to our wholesale or other customers from or through whom you may acquire products or services (for example, we may need to disclose Your Information for billing purposes).
• To the manager of the Integrated Public Number Database ("IPND"), and other organisations as required or authorised by law (please see www.acma.gov.au for more information).
• To law enforcement and national security agencies, and other government and regulatory authorities as required or authorised by law.
• To third parties as required by or in accordance with any industry code or industry standard registered under the Telecommunications Act.
• To government agencies for purposes associated with connecting new services to the National Broadband Network.
• To third parties who assist us with managing or developing our business or corporate strategies and functions – including our corporate risk and funding functions.
• NBN Co may ask us to verify your details.
• As part of a transfer/sale of all or part of our assets or business.

Please contact us on 1300 303 375 or privacy@spintel.net.au if you require access to any of your personal information including credit eligibility information that we hold, or want to correct any errors in that information. There is no charge to submit a request or correct your information.

You can also use these contact details to let us know if you have a privacy complaint against us, e.g. if you believe we have failed to comply with the Australian Privacy Principles or any binding privacy code that has been registered under the Privacy Act. We are committed to acknowledging and responding promptly to your complaint.

We will do our best to resolve any complaints without needing to have a third party involved, but you can also choose to lodge a complaint with a relevant regulator, e.g. the Australian Information Commissioner (www.oaic.gov.au) or the Telecommunications Industry Ombudsman (www.tio.com.au).

This policy explains how we manage your credit information and credit eligibility information for the purposes of Part IIIA of the Privacy Act.

As part of your application for Services, or other dealings with us, we may collect information about you from and disclose your personal information to entities that handle personal information to provide other entities with information about the credit worthiness of a business or individual (Credit Reporting Bodies).

Those Credit Reporting Bodies may subsequently include that information in reports that they provide to other credit providers to assist in assessing your credit worthiness. For example, if you fail to meet your payment obligations to us, or if you commit a serious credit infringement in relation to credit for our Services, we may be entitled to disclose this information to Credit Reporting Bodies.

We hold credit and credit eligibility information in the same manner that we hold personal information.

The types of credit and credit eligibility information that we may collect, maintain or disclose includes:

• Information about your identity;
• Information requests to credit reporting bodies;
• Credit applications and arrangements;
• Details about default listings, overdue payments or serious credit infringements, and subsequent payments or arrangements;
• Bankruptcy or credit related court proceedings and other publicly available information; and
• Credit scores, risk assessments and credit worthiness.

We may use or disclose information about your credit to:

• Process applications and manage credit;
• Develop our credit rating systems;
• Assist you to avoid default and to assess or manage a financial hardship application;
• Collect debts from you;
• Deal with serious credit infringements;
• Deal with complaints;
• Deal with regulatory matters, court orders and when required or authorised by law;
• Assign debts; and
• Adhere to our credit reporting obligations.

You have a right to make a request to Credit Reporting Bodies to not use credit reporting information about you for pre-screening of direct marketing by a credit provider. You can also request Credit Reporting Bodies to not use or disclose credit reporting information about you if you have reason to believe you are a victim of fraud.

The Credit Reporting Body that we use is:

A Credit Reporting Body is required to have a policy which explains how they will manage your credit related personal information. You can view the credit policy for Equifax at www.equifax.com.au/credit-reporting-policy.