BYO Mobile

$9.95

PER MONTH1

Critical Information Summary

1.5GB

4G NETWORK


DATA CAPPED

When you reach your limit


200 MINUTES

to standard numbers within Australia2


UNLIMITED TEXT

to standard numbers within Australia


INTERNATIONAL

Pay as you go



$15.95

PER MONTH

Critical Information Summary

3GB

4G NETWORK


DATA CAPPED

When you reach your limit


UNLIMITED TALK

to standard numbers within Australia


UNLIMITED TEXT

to standard numbers within Australia


INTERNATIONAL

$50.00 Call Credit


$23.95

PER MONTH

Critical Information Summary

6GB

4G NETWORK


DATA CAPPED

When you reach your limit


UNLIMITED TALK

to standard numbers within Australia


UNLIMITED TEXT

to standard numbers within Australia


INTERNATIONAL

$50.00 Call Credit


$25.95

PER MONTH

Critical Information Summary

10GB

4G NETWORK


DATA CAPPED

When you reach your limit


UNLIMITED TALK

to standard numbers within Australia


UNLIMITED TEXT

to standard numbers within Australia


INTERNATIONAL

$300.00 Call Credit


Minimum total cost: Minimum total cost is plan price and once off $10 SIM activation fee. Data Flexibility: Opt for Data Capped or Additional Data when placing your order, note that you cannot change your excess option (or plan) mid-month. Data Capped: Once you reach your data limit your data will be capped. Data blocks can be purchased for $12 per GB. Non Capped: Once you reach your data limit extra data is automatically added at $10 per GB. Calls & SMS/MMS: Calls and messages to standard Australian numbers. Please view our Full Pricing & Call Rates. Upfront Costs: SIM activation and postage is payable upfront, standard postage is $0 and express postage is $10. 1 1.5GB for first 6 months then 1GB, not available for existing SpinTel mobile services 2 A two-minute standard call to fixed and Australian mobiles is $0.099. Calls over the plan limit are charged at $0.10 per minute. 3 Access to the Optus 3G Network only, Services can remain on the 3G plan for a maximum period of 12-months, at which time the service must be moved to an alternate plan.

Features

Can I get extra Data?

If you've reached your limit of data, for any data increase after that we'll simply charge you a low $10 per gigabyte (GB).

Can I downgrade my options?

If at any time you want to downgrade your options, you can do so in My Account. All you need to do is choose the options you want and these will come into effect from the first day of the next billing month.

How much data will I need on my Mobile plan?

The amount of data you need will depend on the quality, size and type of media you are using. Please view details here


Mobile Coverage Map

4G (or LTE as it is also known) is the next generation in mobile network technology. Our 4G plans are powered by Optus and offer high-speed data on your mobile. If you don’t have a 4G mobile handset or are not in a 4G coverage area, you’ll still enjoy 3G coverage.


International Rates

Select a Destination


International Roaming

For information on International Roaming, please view our International Roaming Page.

Setup

This FAQ will answer some of the more general questions you might have about your order, click a question below to fast-forward to a section.

 

What happens after I place my order?

Once your order is received our provisioning team will verify your order details, then perform some additional checks on your order.

 

When can I use the order tracker?

After your order is verified we will create your account, which means you can now log into our Order Tracker (this usually takes about 24 hours from when you place your order).

 

How long does it take to complete my order?

Please see the table below for estimates on order delivery times, we recommend viewing the 'More Information' link that relates to your order type so that you may view specific information regarding your service installation.

Our delivery time frames heavily depend on infrastructure available at your address, please note that these are provided to be a guide only, and are based on our average delivery times.

Order Type Average ETA More Information
Mobile 3-4 Business Days Mobile Setup Process
Residential Telephone 1-5 Business Days Telephone Setup Process
Business Telephone 1-5 Business Days Business Phone Setup Process
Business VoIP 1-2 Business Days VoIP Setup Process
Broadband Bundles 6-14 Business Days Broadband Bundle Setup Process
Business Bundles 6-14 Business Days Business Bundles Setup Process
NBN Bundles 9-24 Business Days (much faster with existing NTD) NBN Setup Process

 

How does SpinTel keep me updated on my order progress?

At almost every step of the way we will keep you updated on your order, you should expect to receive emails & SMS from us when you order is submitted, and when it is completed.

 

What if there are issues with my order?

Occasionally we may run into issues, this can happen at any stage of the install process. If this happens we will notify you via email, and one of our agents will call you ASAP to attempt to resolve whatever issue may have ocured.

 

When will I get my first bill?

We have two bill runs that dispatch invoices on either the 7th, or 21st of the month.

Some customers receive a bill before their entire order is completed.

For example, a customer has ordered a bundle, and their phone was connected before the broadband. If a bill run is scheduled after this then you will receive an invoice for the active service.



Terms

All of our products are covered by SpinTel's Standard Form of Agreement and are subject to our Acceptable Use Policy (AUP).

The Mobile Service Description and The Mobile Standard Pricing Table also forms part of the agreement.

Things To Know

This page summarises some helpful things to know, if you have any questions please call us on 13 22 10.

  • The mobile service will be delivered over the Optus 4G network. Where 4G coverage is not available or if the mobile handset is not compatible with 4G, the service will revert to 3G as available or compatible.
  • When transferring to this service you can keep your existing mobile number.
  • Service is billed monthly in advance.
  • 30 days' notice is required for cancellation of services.
  • Your first month's call, text and data allowance will be on a pro-rata basis. You will receive a proportion of your call, text and data allowances based on the days left in the month. This is until your account aligns with the start of the next billing cycle. For instance, if your plan has a set allowance for national voice calls and you connect mid-month, you will receive half of that allowance until the start of the next billing cycle.
  • Calls are billed in 60-second increments.
  • International MMS is available with participating mobile networks only. Some recipients may be unable to reply. International MMS charges are incurred on sending the message, whether or not the message is successfully received. SpinTel accepts no liability for any loss as a result of a message being delayed, insecure or not received.
  • You are eligible to change your plan at any time, and that change will be effective as of the next billing month.
  • An annual mobile levy is applied as determined by the ACMA. As of 2017, the cost of the levy is $0.64. The fee is added to your monthly bill as a one-off charge per year where a mobile or mobile broadband service is active.
  • Blackberry handsets are unable to access data on these plans.
  • If you are a SpinTel customer on an old mobile rate plan that is no longer available through the SpinTel website, you are able to change without fees to the new mobile rate plans. Once the rate plan change is complete, you will not be able to change back to the previous rate plan.


Data Usage