HOW TO CHANGE INTERNET PROVIDER IN 4 SIMPLE STEPS IN 4 SIMPLE STEPS

By Chris Ikimis-Healey

Are you tired of sluggish internet speeds, increasing bills, or mediocre customer service? Switching your broadband provider could be a good solution, and it’s easier than you might think. Let’s dive into how you can switch internet providers and start enjoying faster, more reliable internet with significant savings.

Step 1: Review Your Current Contract

Before switching internet providers, it's essential to review the terms of your current contract. This can differ in length from 12-months, 24-months or flexible month-to-month agreements without lock-in periods.

Be sure to check your contract’s end date as exiting early may incur a fixed fee or a fee that changes depending on the time left in your contract. Taking this step helps you avoid unexpected charges and ensures a smooth transition. If you're unclear about any detail in your contract, a quick call to your current provider will give you the information you need.

Once your contract ends, you can remain on the same plan, but this is the perfect opportunity to explore new internet providers for a better deal.

Step 2: Compare Internet Plans and Providers

When selecting an internet plan, it’s essential to match your household’s internet habits with the right speed. Here’s a quick guide of the speed required for common online activities:

• Spotify: 0.5Mbps
• Netflix: Standard Definition – 3Mbps, High Definition – 5Mbps, Ultra High Definition – 15Mbps
• Video Conferencing: One-on-one Zoom call – 2Mbps
• Online Gaming: At least 25Mbps download and 1Mbps upload
• Web Browsing: 3 to 5Mbps for basic browsing

If your household is full of gamers, streamers and online multi-taskers, going for a higher-speed plan makes sense. But if it’s just you or a smaller household, a lower-speed plan might be sufficient.

You may even be eligible for a free upgrade to NBN’s Fibre to the Premises (FTTP), with increased reliability and significantly faster speeds. Switching providers also opens up the chance to save by bundling your broadband with a new mobile phone plan.

Once you’ve identified your ideal speed, take the time to compare broadband plans and providers by looking at product reviews focused on value, reliability and customer service.

SpinTel offers a range of NBN plans tailored to individuals and businesses, ensuring great value for money. Our plans combine competitive pricing with consistent performance and reliable customer support. Compare our plans and see how we measure up to the competition.

And when it comes to the fine print, by law, every telco selling telecommunications services must provide a Critical Information Summary (CIS). According to the Australian Communications and Media Authority , the CIS not only helps you compare features and prices across providers but also outlines important details like:

• What’s included in the plan and any limits or exclusions
• Fees and charges, even for ‘free’ offers
• Contract length
• Costs for national or international roaming (mobile only)
• How to handle complaints

Step 3: Arrange The Switch To Your New Internet Provider

Your new provider will help set up your new broadband service and handle the heavy lifting. At SpinTel, the team will work with you to choose a suitable installation date, minimising any potential downtime, whether you’re switching home or business internet services.

Here’s a few tips to help the process:

• When transitioning to a new broadband provider, understand your equipment needs. SpinTel provides the flexibility to either utilise a new modem or to continue using your existing one, should it meet NBN standards. Call us to check compatibility. This option helps you avoid unnecessary costs and simplifies the setup process.
• Before switching, it’s crucial to safeguard any data associated with your current internet service. For instance, if you have an email account linked to your existing provider (not as common these days) ensure you back it up or prepare to transition it to another service.
• If your previous provider supplied a modem with specific conditions, such as a contract or a fee for early termination, you might need to return the device or settle any remaining fees
• Once you confirm your new service is running smoothly, remember to cancel your old internet plan. This final step avoids double-billing and ensures you’re not paying for a service you no longer use.

Step 4: Test and Confirm Your New Connection

After your new service is up and running, do a quick test to ensure everything is working as expected. Check the internet speeds and connect all your devices to see if the performance meets your needs. SpinTel's customer service team is on standby to help with any tweaks or troubleshooting, ensuring your setup is optimised for the best possible experience.

Make the Switch to Faster, More Reliable Internet with SpinTel

Switching broadband providers doesn’t have to be complicated. With these four simple steps, you can transition to a better internet service that brings faster speeds, improved reliability and greater cost savings. SpinTel makes switching easy, with a focus on customer satisfaction and support every step of the way.

Are you ready to make the switch? Explore SpinTel’s NBN plans today and experience the difference in quality, service and savings.