How to Connect to the NBN: A Step-by-Step Guide

By Chris Ikimis-Healey

Connecting to Australia’s National Broadband Network (NBN) can seem daunting. But with the right guidance, it’s a straightforward process. New to the NBN or switching providers? This step-by-step guide walks you through everything you need to know to connect to the NBN.

What Is the National Broadband Network (NBN)?

The National Broadband Network (NBN) is Australia’s high-speed internet infrastructure. It replaces older technologies like ADSL and cable. The type of connection available to you depends on your location. Connection options include Fibre to the Premises (FTTP), Fibre to the Node (FTTN), Fibre to the Curb (FTTC), or Fixed Wireless.

What are the NBN connection types?

Fibre to the Node (FTTN): fibre optic cables run to a central point in your neighbourhood, known as the node. Existing copper lines then run the internet connection to homes or businesses.

Fibre to the Curb (FTTC): fibre optic cables extend to a distribution point near a user's curb. Existing copper lines then connect to the premises.

Fibre to the Premises (FTTP): fibre optic cables directly extend to homes or businesses. This option gives you the fastest internet speeds and the most reliable connection.

STEP 1: CHECK YOUR ADDRESS

The first step in connecting to the NBN is checking your address to see if it’s NBN-ready. You can use the SpinTel address checker to:

Confirm availability at your property.

Determine the type of NBN connection available, for example, FTTP, FTTN or FTTC.

If NBN is not available at your property, consider alternative options like mobile broadband or fixed wireless.

STEP 2: CHOOSE THE RIGHT PLAN

Not all NBN plans are created equal. Factors to consider include:

Speed Tiers: NBN plans come in various speeds, from NBN 25 (basic) to NBN 1000 (ultrafast).

For small households or light internet usage, NBN 25 or 50 might be sufficient.

Gamers and streaming enthusiasts may prefer NBN 100 or higher, especially if multiple devices are connected.

The table below outlines internet usage based on one person.

Spotify	0.5Mbps
Netflix	Standard Definition - 3Mpbs High Definition - 5Mpbs Ultra High Definition - 15Mpbs
Video Conferencing	One-on-one video call over zoom requires 2Mbps
Online Gaming	At a minimum you will want 25 Mbps download and 1Mbps upload
Web Browsing	Basic web browsing requires 3 to 5 Mbps

Data Allowance: Most plans offer unlimited budget, but check to confirm.

Cost: Compare plans to find one that fits your usage and budget.

SpinTel offers affordable NBN plans tailored to different needs. Explore or plans and pricing.

STEP 3: SIGN UP WITH A PROVIDER

Once you've chosen a plan, sign up with your preferred provider. During this process, you'll typically need to provide:

Your address.

A preferred NBN installation date.

Payment information.

SpinTel ensures a smooth sign-up process with minial hassle.

STEP4: PREPARE FOR INSTALLATION

You may need equipment installed at your property. This depends on your NBN connection type. For example:

FTTP: Requires an NBN utility box installed outside and a connection box inside.

FTTN OR FTTB: A technician may activate your connection remotely as this connection uses existing phone lines.

Your provider will arrange any necessary appointments with NBN Co. On the scheduled day:

1. Ensure someone is home to grant access if required.
2. Make space for equipment installation.
3. Follow any instructions provided by the technician.

Reminder:If you're moving house, leave any existing NBN-supplied equipment behind. This is registered to the property.

STEP 5: SET UP YOUR MODEM

Once your connection is active, you'll need to set up your modem or router. Follow these steps:

1. Plug in Your Modem: Connect it to the designated NBN port using the cables provided.
2. Power on: Turn on the modem and wait for the lights to stabilise.
3. Connect Your Devices: Use Wi-Fi or an Ethernet cable to connect your devices.

SpinTel provides pre-configured modems for plug-and-play simplicity, but you can also use your own compatible modem.

What modem do I need?

SpinTel has prepared a detailed overview of NBN modem types but in a nutshell:

Look for the term VDSL2 in you modem's specifications. NBN connectiong types like Fibre to the Node (FTTN) and Fibre to the Building (FTTB) require this.

Ensure your modem has an Ethernet or WAN port. Fibre to the Premises (FTTP), Hybrid Fibre Coaxial (HFC) and Fibre to the Curb (FTTC) require this.

STEP 6: TROULESHOOT ANY ISSUES

If you encounter problems:

heck Connections: Ensure all cables are securely connected.

Restart Modem: Power off the modem, wait 30 seconds, an power it back on.

Contact Your Provider: SpinTel's Support Team can help you with any issues.

For widespread outages, check the NBN Co Outages page for updates.

Tips for a Smooth NBN Experience

1. Review Your Speed Plan Regularly

As your internet needs evolve, ensure your plan still meets requirements. Upgrading or downgrading is easy with SpinTel.

2. Optimise Wi-Fi Performance

Place your modem centrally in your home for optimal coverage. Your modem will connect to your existing telephone wall socket, so select a place close to this.

Avoid interference from walls and other electronic devices.

3. Plan Ahead When Moving

If you're relocating, use SpinTel's address checker to confirm NBN availibility at your new home. Notify your provider in advance to minimise downtime.

Why Choose SpinTel for Your NBN Connection?

Affordable Plans: Competitive pricing with no hidden fees.

Award-Winning Support: Dedicated customer service to guide you every step of the way.

Flexible Options: Plans tailored to your needs, from basic browsing to high-speed gaming.

Connecting to the NBN doesn't need to be complicated. With the right provider and a little preparation you'll enjoy fast, reliable internet in no time. Ready to make the switch? Visit SpinTel's NBN Plans page or contact our friendly team for assistance.