MOBILE BROADBAND

$14.95 /mth

5GB

Capped Mobile Data

Cost per MB $0.0029

$21.95 /mth

8GB

Capped Mobile Data

Cost per MB $0.0027

$53.95 /mth

50GB

Capped Mobile Data

Cost per MB $0.0009

$69.95 /mth

70GB

Capped Mobile Data

Cost per MB $0.0009

Critical Information Summary - Minimum total cost: Minimum total cost is plan price and once off $5 SIM activation fee. Data Costs: Once you reach your data limit extra data is $13 per GB on the 5Gb and 8Gb, and $7.00 per GB on the 45GB and 70GB. Costs: SIM activation ($5), optional hardware, and postage is payable upfront. Costs: Standard postage is $0 and express postage is $10.

FREQUENTLY ASKED QUESTIONS

This FAQ will answer some of the more general questions you might have about your order, click a question below to fast-forward to a section.

What happens after I place my order?

Once your order is received our provisioning team will verify your order details, then perform some additional checks on your order.

When can I use the order tracker?

As soon as your order is placed you'll have access to My Account, from here you can track your order, and much much more.

How long does it take to complete my order?

The table below provides an estimate on how long most orders take, note that delivery times may vary (in some cases considerably) due to infrastructure issues.

Order Type	Average ETA	More Information
Mobile	3-4 Business Days	Mobile Setup Process
Residential Telephone	1-5 Business Days	Telephone Setup Process
Business Telephone	1-5 Business Days	Business Phone Setup Process
Business VoIP	1-2 Business Days	VoIP Setup Process
Broadband Bundles	6-14 Business Days	Broadband Bundle Setup Process
Business Bundles	6-14 Business Days	Business Bundles Setup Process
NBN Bundles	9-24 Business Days (much faster with existing NTD)	NBN Setup Process

How does SpinTel keep me updated on my order progress?

At almost every step of the way we will keep you updated on your order, you should expect to receive emails & SMS from us when you order is submitted, and when it is completed.

What if there are issues with my order?

Occasionally we may run into issues, this can happen at any stage of the install process. If this happens we will notify you via email, and one of our agents will call you ASAP to attempt to resolve whatever issue may have occurred.

When will I get my first bill?

When your first service is connected you may receive a pro-rata bill to align you to one of our billing periods. If you don't receive a pro-rata bill, your first bill will include the pro-rata period, as well as your first month. You should receive this on either the 7th, or 14th, whichever comes first after your first service connects.

4G MOBILE BROADBAND TERMS

All of our products are covered by SpinTel's Standard Form of Agreement and are subject to our Acceptable Use Policy (AUP).

The Mobile Service Description and The Mobile Standard Pricing Table also forms part of the agreement.

Things To Know

This page summarises some helpful things to know, if you have any questions please call us on 13 22 10.

The mobile service will be delivered over the Optus 4G network. Where 4G coverage is not available or if the mobile handset is not compatible with 4G, the service will revert to 3G as available or compatible.
Service is billed monthly in advance.
30 days' notice is required for cancellation of services.
Your first month's data allowance will be on a pro-rata basis. You will receive a proportion of your data allowance based on the days left in the month. This is until your account aligns with the start of the next billing cycle.
International MMS is available with participating mobile networks only. Some recipients may be unable to reply. International MMS charges are incurred on sending the message, whether or not the message is successfully received. SpinTel accepts no liability for any loss as a result of a message being delayed, insecure or not received.
You are eligible to change your plan at any time, and that change will be effective as of the next billing month.
An annual mobile levy is applied as determined by the ACMA. As of 2017, the cost of the levy is $0.64. The fee is added to your monthly bill as a one-off charge per year where a mobile or mobile broadband service is active.

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MOBILE BROADBAND