CHAT NOW

SIP TRUNK SOLUTIONS FOR BUSINESS CONTINUITY

Cheaper per channel compared to ISDN - and quicker to install.

VIEW ALL PLANS or CALL ME BACK

Compared to ISDN our SIP trunking service is less costly per channel and more flexible in how and where geographic telephone numbers can be used. It's also quicker to install and provision and, as standard, it delivers extremely robust business continuity.

SIP Trunk

SIP Trunking is the modern telephony solution for today's businesses. By provisioning and delivering voice services over the internet instead of copper wires, you stand to save not only on monthly costs, but on installation and ongoing maintenance as well.

FOR ANY OFFICE

Whether you have a regular office, home office, virtual setup, or multiple locations, our PBX service will work for you.

OZZIE HOSTED

Get consistently high quality service with secure servers right here in your backyard.

SIMPLE PLANS

Pay month-to-month with nothing tying you down. We like to make things easy.

SIP Trunk
$30.00 Per Month

2. Choose your plan

$5.00 /mth
Pay as you go calls
Just pay for the calls you make,
check our rates
1
$10.00 /mth
Local & National
Unlimited calls to standard Local and National numbers in Australia
0
$20.00 /mth
Mobile, Local & National
Unlimited calls to standard Mobile, Local and National numbers
0

3. Choose your handset

Your plan summary

Minimum total cost: $0.00. Critical Information Summary
$0.00/month
Upfront Charges
+ $0.00 Handset
+ $0.00 Postage

CLOUD PBX FEATURES

IVR (Menu Options)

Interactive Voice Response - "Press 1 for Sales, Press 2 for Service" - followed by sub menus. Customers must provide recording to SpinTel to create the IVR.

Queues

Queues are used by the system to queue your customer’s calls in a queue until a free resource becomes available. Advertisements or music can be played while on hold.

Conferences

A conference allows a group of people to participate in phone call. When users leave or arrive they can be announced, a maximum number of participants can also be set.

Extension Dialling

Each user on the system is allocated an extension and can be called via this extension. Extensions can be located anywhere in Australia, thereby providing you with free calls between locations.

Park Call

Park a caller and a voice prompt reads out what slot they are using (e.g. slot 701). Another person who needs to pick up the call dials 701 to answer the parked call.

Call Transfer

Call transfer - Where the call is placed on hold, a call is placed to another extension, a conversation can take place privately before the caller on hold is connected to the new extension.

Voicemail

You can have voicemail on each and every extension, and passcodes can be set to restrict access.

Voicemail to email

This simply attaches any voicemails into an email as an audio file and emails to the recipient’s email address.

Ring Groups

"Ring Groups" sends a call to be received by more than one internal extensions. The option is used most often for picking up calls received on a certain line and sending them to a certain department.

Time Conditions

Allows you to configure times of day that a certain IVR or call flow takes place – examples: Outside of business hours calls might divert to mobile, or they might be greeted by a prompt that says "we are closed, please call back between 9am and 5pm".

Call Recording

Crucial to certain endeavours. In most situations, data collected is later considered during decision making processes that affect operations, ideally improving productivity. Data aggregated from recordings works into training material, provides analytics during reviews and assists in special scenarios.

Music On Hold

Play custom music or advertisements while your customers are waiting for you to answer their call. SpinTel offers a default 'free' music file if you can’t provide your own.

CDR Call Reporting

The SpinTel provides some call reporting functionality.

Announcements

Announcements are recordings plus an action. An announcement is configured in such a way that it, first of all, plays the announcement/recording, and can then perform an action afterwards.

Speed Dial

Use short dial strings to call other people, e.g. 01 might dial the CEO's mobile number.

FREQUENTLY ASKED QUESTIONS

This FAQ will answer some of the more general questions you might have about your order, click a question below to fast-forward to a section.

TERMS

All of our products are covered by SpinTel's Standard Form of Agreement and are subject to our Acceptable Use Policy (AUP).

Things To Know

This page summarises some helpful things to know, if you have any questions please call us on 13 22 10.

  • All prices include GST.
  • Only available to small to medium business customers.
  • Service is billed monthly in advance.
  • Payments are to be made by Direct Debit or Credit Card.
  • No flagfall applies to all calls.
  • Mobile and International Calls are charged per 30 seconds.
  • 30 days required in writing for cancellations.
  • All plans are subject to our Acceptable Use Policy (AUP).
  • Calls to 13 & 1300 numbers are charged at 35¢ per call.
  • Calls to 1800 numbers are free.
  • You may change plans any time for the following monthly billing cycle.
  • SpinTel provides no guarantee that the DID number allocated will be a local call for third party callers in your area. This must be confirmed with the third party's voice carrier.
  • VoIP services are generally activated within one business day.
  • Unfortunately DID Numbers are not available for the Northern Territory.
  • If in the event you call an emergency services number from this VoIP service, you must advise the operator of your current location.
  • The service will be delivered over the Optus Wholesale network
  • To see our international voip rates, click here.

WIRELESS PBX FEATURES FOR BUSINESSES

attach_money

Zero bill shocks

You can forecast your spend accurately because we don't let you exceed your limits.

phone_in_talk

Unlimited calling

Unlimited calls to local, national, and mobile numbers within Australia for the best package prices.

exposure_plus_1

Upgrade as you need

Simply call us to add more lines as your business requirements change.

shopping_cart

Handsets for business

Choose from a range of high-quality phones that fit different business needs.

lock_open

Straightforward termination

We don't charge termination fees and we don't lock you in to a minimum term.

settings_phone

Free built-in features

Call queues, conferences, call transfer, recording, voicemail and much more included for free.

IN BUSINESS FOR OVER TWO DECADES

When choosing your telephony provider you want the reassurance that you're working with an organisation that's in it for the long haul. Since launching in 1996 SpinTel has grown to offer a whole range of business services, all supported by sustainable customer growth.

CUSTOMER SERVICE YOU CAN TRUST

Online, on the phone, or on our site - we'll get you the answers you need, when you need them. We know that businesses need issues resolved fast and we're always here to help.

GET EXPERT ASSISTANCE

We'll happily help you out with anything you need to make the right SIP Trunk choice for your business.

CAN WE HELP YOU CHOOSE THE RIGHT PLAN?

Our gurus will help you get started, and happily help you out.

CALL US ON 13 22 10
OR WE CALL YOU

Take a look at our FAQ