For your convenience, you can find all of SpinTel's processes, policies and legal documentation below. Click on any card to view the full details.
Our Terms & Conditions are SpinTel's Standard Form of Agreement (SFOA) General Terms. It contains the terms and conditions for the sale, supply provision and use of SpinTel's telecommunications services and products.
Read more arrow_right_altOur Acceptable Use Policy (or AUP) outlines the actions that SpinTel considers to be abusive or inappropriate and as such, prohibited. It covers all services provided by SpinTel and is deemed to be part of SpinTel's Standard Form of Agreement (SFoA).
Read more arrow_right_altOur Complaints Handling Policy details the steps required to lodge a complaint with SpinTel and how SpinTel will work to resolve the complaint in a prompt manner.
Read more arrow_right_altOur Copyright Infringement Policy describes SpinTel's view in relation to Copyright Infringement, our Repeat Infringer Policy and also provides details on how to contact the SpinTel Copyright Infringement Officer.
Read more arrow_right_altOur Privacy Policy sets out how SpinTel collects and discloses your personal information.
Read more arrow_right_altOur Financial Hardship Policy provides customers who have a genuine inability to pay their bill with various options to assist with payment.
Read more arrow_right_altOur Shipping & Returns Policy outlines our shipping method, costs and how to return an item should that item be faulty due to no fault of your own.
Read more arrow_right_altInformation about Online Security can be found here.
Read more arrow_right_altSpinTel has a number of tools available to help you manage your telecommunications spend.
Read more arrow_right_altThe Critical Information Summaries (or CISs) are provided here and provide a summary of the inclusions and exclusions of your plan.
Read more arrow_right_altConfidential support services for anyone affected by domestic or family violence.
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