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Policies

For your convenience, you can find all of SpinTel's processes, policies and legal documentation below. Click on any card to view the full details.

Terms & Conditions

Our Terms & Conditions are SpinTel's Standard Form of Agreement (SFOA) General Terms. It contains the terms and conditions for the sale, supply provision and use of SpinTel's telecommunications services and products.

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Acceptable Use Policy

Our Acceptable Use Policy (or AUP) outlines the actions that SpinTel considers to be abusive or inappropriate and as such, prohibited. It covers all services provided by SpinTel and is deemed to be part of SpinTel's Standard Form of Agreement (SFoA).

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Complaints Handling Policy

Our Complaints Handling Policy details the steps required to lodge a complaint with SpinTel and how SpinTel will work to resolve the complaint in a prompt manner.

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Copyright Infringement Policy

Our Copyright Infringement Policy describes SpinTel's view in relation to Copyright Infringement, our Repeat Infringer Policy and also provides details on how to contact the SpinTel Copyright Infringement Officer.

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Privacy Policy

Our Privacy Policy sets out how SpinTel collects and discloses your personal information.

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Financial Hardship Policy

Our Financial Hardship Policy provides customers who have a genuine inability to pay their bill with various options to assist with payment.

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Shipping & Returns Policy

Our Shipping & Returns Policy outlines our shipping method, costs and how to return an item should that item be faulty due to no fault of your own.

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Online Security

Information about Online Security can be found here.

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Spend Management Tools

SpinTel has a number of tools available to help you manage your telecommunications spend.

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Critical Information Summaries

The Critical Information Summaries (or CISs) are provided here and provide a summary of the inclusions and exclusions of your plan.

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Domestic & Family Violence Support

Confidential support services for anyone affected by domestic or family violence.

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