On top of our already competetive international calling rates, we offer a special rate for countries in our top 50 list. SpinTel customers can enjoy a low rate of $1.98, for the first hour to any of our top 50 international countries. Flagfall may apply, please consult your plans Critical Information Summary for more information, rates below are per minute.
All Home Phone plans include $1.98 for the first hour to our Top 50 international countries.
Top 50 International
Select a Destination
Select a Destination
I’m an existing SpinTel customer, I’ve seen NBN contractors working in my street. Can I get NBN from SpinTel?
Once the build has completed you will be able to order NBN from SpinTel. First check for availability and then you will need to submit your order.
Will there be any downtime?
No – your existing broadband and phone service will continue to operate until your new NBN connection is up and running. We will then begin the process of transferring your existing phone number to your new NBN Voice service.
If you wish to keep your existing services running across the copper network you can do this.
What if I’m on a contract?
There will be no early termination charges for your existing services, but the remaining months of your existing contract will be added to your new contract, but only if you sign up to a no contract or 12 month contract.
Will my current modem/router work with the NBN?
SpinTel will supply an NBN compatible router with every new NBN connection a cost included in your setup. There will be no additional charges for hardware.
I want to supply my own NBN modem, why can’t I?
To support this product in a standard which we are comfortable with, we will supply the hardware required for your NBN connection.
I’ve heard that the copper used for my existing phone and internet service will be removed at some point? Will this affect me?
According to the current government legislation, 18 months after your premises are deemed ‘NBN ready’ – Telstra will proactively disconnect the copper. If you have not service is not connected through NBN, or you don’t have an active NBN order, it will cease to work.
What is an NBN phone service?
Traditional phone services you have been using for many years ran across the Public Switched Telephone Network (PSTN) – or what was called the Plain Old Telephone Service (POTS) – using circuit-switched telephony. This setup a dedicated circuit between two points for the duration of the call. They were based around copper wires carrying analog voice data over the dedicated circuits.
Digital technologies in contrast uses what is called packet-switched telephone. The voice information travels to its destination in countless individual network packets across the internet.
Will the NBN Voice service support everything my current phone service does?
Since your telephone service is moving off the aging analog network and onto the new digital network, the available features have changed. Please click here for available features.
I’ve just placed my order. What happens now?
Once your order has been submitted, our provisioning team will begin processing your application. This will involve further checks to determine what is required to complete the installation.
To complete the installation, a technician will need to attend your premise to connect the required equipment.
Prior to the arrival of the technician, we will send to you the residential gateway which will be preconfigured to work with your new NBN connection.
Do I need to do anything before the technician arrives?
Before the technician arrives, you will need to think about where you want the NBN connection box - or more technically the Premises Connect Device (PCD).
What equipment will the NBN technicians install when they attend my premises?
NBN technicians will install the required equipment to get your NBN connection online. This includes:
- Premises Connection Device (PCD) –on the outside of your premises.
- Power Supply Unit (PSU) – usually inside your premises (or within a weatherproof enclosure in a non-standard installation.
- Network Termination Device (NTD) – inside of your premises.
- Fibre Wall Outlet – inside of your premises (two data cables connecting the PCD to the NTD).
The technician is not required to do any cabling work past the NTD. If you require additional internal cabling, you may ask the technician, but it will likely be at additional cost.
What happens on the day of the installation?
When the NBN contracted technician arrives at your premises, check their ID before giving them access to your property. They will discuss with you where you want the equipment installed. They will assess whether or not your installation is ‘standard’ which will incur no additional charges – for example if you want the equipment installed in an area which requires additional wiring work.
If the premises doesn’t already have an appropriate lead in cable (LIC) – a fibre optic cable is required for an NBN connection, the technician will need to arrange for this to be installed. This can be either an underground cable – where the digging of a small trench may be required, or overhead – where any impeding vegetation will be removed.
To get to the location you want the equipment installed, some furniture may need to be moved around. The technician will need to drill a hole through your wall, as well as some other holes to mount the equipment, so be prepared for a small amount of drilling noise and dust - but they will clean it up afterwards.
How long will it take?
If your property already has a fibre optic cable connected to the PCD outside, a standard installation will normally take between two and four hours. If there is no fibre optic cable installed, a standard installation can take between four and eight hours. Non-standard installations may take longer and may also require an additional appointment. We will let you know when the issue will be resolved and book a new appointment with you.
What is a standard installation?
A standard installation generally includes:
- one continuous fibre optic cable of up to 60m* (or longer if needed to replicate an existing copper telecommunications connection to your home or business). This cable runs from your property boundary point to the PCD which will be installed on the outside wall of your home or business;
- one PCD installed on the outside wall of your home or business;
- one continuous fibre optic cable of up to 40m* (or longer if needed to replicate an existing copper telecommunications connection inside your home or business). This cable runs from the PCD outside to the NTD inside your home or business; and
- one NTD installed inside your home or business (near a safe existing power source with Australian standard socket). This includes the Power Supply Unit with battery backup.
Things To Know
Things To Know
This page summarises some helpful things to know, if you have any questions please call us on 13 22 10.
Connect your home to the maximum available speed. With NBN connection you can surf the Internet, watch movies and download content with ease.
Enjoy great home phone rates which allow you talk longer for less. Now you can keep in touch with friends and family when you like with our 24 hour, 7 day a week international special and max cost call rates.
- No excess usage charges.
- Fastest available speed.
- Home phone and broadband on one bill.
- Advanced members portal to configure your account 24/7.
- Affordable call rates with maximum call value.
Connection speed is up to 100/40Mbps (NBN). This depends on what speed option you select and what is available in your area.