Flexible Phone & NBN Bundles

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4
Select your contract length
18 Months Free Setup + $49.00 credit
Month to Month $69.95 Setup
18 Months $50 Credit on your first bill
Month to Month $49.00 Setup
1
Select your NBN speed
Entry (nbn™ 12 Speed) $0.00
Entry (nbn™ 12 Speed) $0.00
Plus (nbn™ 50 Speed) $10.00
Standard (nbn™ 25 Speed) $10.00
Premium (nbn™ 100 Speed) $25.00
Plus (nbn™ 50 Speed) $20.00
Your selected NBN speed and related charges will only apply from the date your NBN is connected
2
Select your NBN data limit
100GB Anytime Data
$44.95
100GB Anytime Data
$44.95
100GB Anytime Data
$44.95
100GB Anytime Data
$44.95
100GB Anytime Data
$44.95
100GB Anytime Data
$44.95
100GB Anytime Data
$44.95
100GB Anytime Data
$44.95
100GB Anytime Data
$44.95
200GB Anytime Data
$44.95
200GB Anytime Data
$44.95
200GB Anytime Data
$44.95
200GB Anytime Data
$44.95
200GB Anytime Data
$44.95
200GB Anytime Data
$44.95
200GB Anytime Data
$44.95
200GB Anytime Data
$44.95
200GB Anytime Data
$44.95
Unlimited Anytime Data
$54.95
Unlimited Anytime Data
$54.95
Unlimited Anytime Data
$54.95
1000GB Anytime Data
$54.95
Unlimited Anytime Data
$54.95
Unlimited Anytime Data
$54.95
Unlimited Anytime Data
$54.95
1000GB Anytime Data
$54.95
1000GB Anytime Data
$54.95
3
Select your NBN phone option
Pay As You Go Only pay for the calls you make more
$0.00
Unlimited Phone Pack Unlimited local, national and mobile more
$10.00
Pay As You Go Only pay for the calls you make more
$0.00
Unlimited Phone Pack Unlimited local, national and mobile more
$10.00
Pay As You Go Only pay for the calls you make more
$0.00
Unlimited Phone Pack Unlimited local, national and mobile more
$10.00
5
Select your gateway
Standard
NetComm NF10WV $49.00 Upfront
Advanced
NetComm NF18ACV $99.95 Upfront
Psst. We have a special bundle offer, want to save on your mobile too?
No Thanks I'm happy with my current mobile plan
Yes Please Show me the plans

2GB 4G Data
Unlimited calls and text
PAYG international
Keep your mobile number
$15.00

4GB 4G Data
Unlimited calls and text
PAYG international
Keep your mobile number
$15.00

20GB 4G Data
Unlimited calls and text
$500 international call credit
Keep your mobile number
$50.00

25GB 4G Data
Unlimited calls and text
$500 international call credit
Keep your mobile number
$50.00

Minimum total cost for mobile is plan price, and a once off $10 SIM Activation fee. Standard postage is free. Unlimited calls to standard Australian mobiles and landlines, 13/1300 numbers and voicemail, and text to standard national numbers. Critical Information Summary

Your plan summary

Minimum total cost $218.95. Your $70 credit will appear on your first invoice.

Critical Information Summary

$0.00/month

+ $99.00 Setup
+ $99.00 Gateway
+ $15.00 Postage

Phone Plan Features PAYG Unlimited
Standard local and national calls included
Unlimited calls to Australian mobiles
Keep your existing number
No activation fee
No flagfall charges
Voicemail
Voicemail to e-mail
Call Forward Busy/Unreachable/Unconditional

Hardware

Gateways

Netcomm VDSL/ADSL N300/WiFi/Gateway/VoIP NF10WV Netcomm VDSL/ADSL WiFi VoIP GIGABIT Gateway NF18ACV
Modem Router with Voip This 3-in-1 wireless gateway supports any NBN/DSL network configuration. Both the DSL and WAN connection options will deliver a fast and powerful Internet connection to your home or office. The digital heart of your home delivers the ultimate broadband experience with triple play services and next generation wireless connectivity with ultra-fast speeds. The NF18ACV is a smart residential VDSL2/ADSL2+ gateway designed to connect to VDSL and ADSL networks as well as NBN & UFB Fibre services to deliver the fastest available broadband speeds and performance at home.

Gateways NF10WV NF18ACV
FTTN/FTTB
FTTH/FTTP
HFC
2 Voice ports
Gigabit Ethernet
Next generation WiFi 802.11 AC1600
Media Sharing
Spec Sheet Spec Sheet Spec Sheet

Phone Equipment

Grandstream DP750 Grandstream DP720
The DP750 supports a range of up to 300 meters outdoors and 50 meters indoors, and delivers up to 10 SIP accounts and 4 concurrent calls while also offering essential call control features and functionalities, such as 3-way conferencing, call forward and call transfer. A seamless, unified interaction between DP720s can be achieved through the DP750, by giving all DP720s a shared SIP account from the DP750. The DP720 allows the user to unbind themselves from their desk and move freely and efficiently throughout the work environment. When paired with Grandstream’s DP750, the DP720 offers a mobilized VoIP solution for any business or residential user. This mobile DECT handset is the ideal choice for users who are looking to be mobile and have access to essential call control features. Up to 5 DP720 handsets can pair with a single DP750 DECT base station, and each support up to 10 SIP accounts, full HD audio, a 3.5mm headset jack, multi-language support, a speakerphone and more.
$70.00 $60.00
Spec Sheet Spec Sheet


International Rates

On top of our already competetive international calling rates, we offer a special rate for countries in our top 50 list. SpinTel customers can enjoy a low rate of $1.98, for the first hour to any of our top 50 international countries. Flagfall may apply, please consult your plans Critical Information Summary for more information, rates below are per minute.

Top 50 Countries

Select a Destination

All Countries

Select a Destination


Setup

This FAQ will answer some of the more general questions you might have about your order, click a question below to fast-forward to a section.

 

What happens after I place my order?

Once your order is received our provisioning team will verify your order details, then perform some additional checks on your order.

 

When can I use the order tracker?

After your order is verified we will create your account, which means you can now log into our Order Tracker (this usually takes about 24 hours from when you place your order).

 

How long does it take to complete my order?

Please see the table below for estimates on order delivery times, we recommend viewing the 'More Information' link that relates to your order type so that you may view specific information regarding your service installation.

Our delivery time frames heavily depend on infrastructure available at your address, please note that these are provided to be a guide only, and are based on our average delivery times.

Order Type Average ETA More Information
Mobile 3-4 Business Days Mobile Setup Process
Residential Telephone 1-5 Business Days Telephone Setup Process
Business Telephone 1-5 Business Days Business Phone Setup Process
Business VoIP 1-2 Business Days VoIP Setup Process
Broadband Bundles 6-14 Business Days Broadband Bundle Setup Process
Business Bundles 6-14 Business Days Business Bundles Setup Process
NBN Bundles 9-24 Business Days (much faster with existing NTD) NBN Setup Process

 

How does SpinTel keep me updated on my order progress?

At almost every step of the way we will keep you updated on your order, you should expect to receive emails & SMS from us when you order is submitted, and when it is completed.

 

What if there are issues with my order?

Occasionally we may run into issues, this can happen at any stage of the install process. If this happens we will notify you via email, and one of our agents will call you ASAP to attempt to resolve whatever issue may have ocured.

 

When will I get my first bill?

We have two bill runs that dispatch invoices on either the 7th, or 21st of the month.

Some customers receive a bill before their entire order is completed.

For example, a customer has ordered a bundle, and their phone was connected before the broadband. If a bill run is scheduled after this then you will receive an invoice for the active service.



Terms

All of our products are covered by SpinTel's Standard Form of Agreement and are subject to our Acceptable Use Policy (AUP).

Things To Know

This page summarises some helpful things to know, if you have any questions please call us on 13 22 10.

  • Prices displayed on this page include GST.
  • Fixed Wireless is priced at $10.00 for 25Mbit and $20.00 for 50Mbit.
  • Payment options include direct debit from a nominated savings, cheque or credit card account.
  • A New Development Charge of $300 inc. GST is applicable to all NBN services if so deemed by the NBN Co as a new development. During the provisioning process you will be informed by SpinTel if you your premises is deemed a new development and you can choose to proceed with your order.
  • Service is billed monthly in advance.
  • Service is not available in all areas.
  • Plan is subject to our Acceptable Use Policy (AUP).
  • 30 days' notice is required for cancellation of services.
  • In most cases you are able to retain your current landline telephone number.
  • Connection times vary depending on the pre-provisioning steps that have already been carried out by NBN Co for your premises. Once the order has been submitted we will contact you to advise you of the installation date.
  • 39¢ call connection charge applies to timed calls and is in addition to International Special or max cost call rates.
  • Timed calls are billed in 60 second increments.
  • Both the NBN Broadband and NBN Phone services will be contracted for the elected term.
  • The Top 50 International Special is available 24 hours a day, seven days a week.
  • Home phone features available may differ from your current provider. A list of home phone features is displayed here.
  • Calls to 13 & 1300 numbers are charged at 40¢ per call.
  • The SpinTel NBN Voice service does not support calls to 19/1900, 0500 and Universal International Freephone Numbers (UIFN).
  • An early termination fee of $99 pro-rata applies to the home phone service should you cancel within your contract term.
  • An early termination fee of $99 pro-rata applies to the broadband service should you cancel within your contract term.
  • Promotional contract credit applied monthly across the duration of the contract and may be withdrawn if the service is terminated early.
  • You may change plans at any time during your contract.
  • There is no charge to upgrade or downgrade your plan.
  • Service connection time is between three and 14 working days. If you currently have an active service, in most cases you can continue to use it without service interruption.
  • Upload data is un-metered.
  • Data usage is counted in gigabytes where 1 gigabyte (GB) = 1000 megabytes (MB).
  • Unused download data is forfeited at the end of each billing month.
  • Should you transfer your home phone to another provider within your contract period, your broadband monthly access fee will be changed to the monthly bundled rate.
  • If you choose not to have Auto Data Blocks on your service your speed will be shaped to 256Kbps once you exceed your allocated data limit.